Salesforce Business Analyst

8 hours ago


Chennai, Tamil Nadu, India Regal Rexnord Full time

KEY RESPONSIBILITIES :

In this individual contributor role, you will be working alongside an enthusiastic and talented team with diverse backgrounds, including the Product Owner, Developer, Sr. Business Analyst and fellow Salesforce Administrators. You will be supporting an environment with over 2,800 users. You will be responsible for analyzing the business needs and problems, developing solutions to improve our business processes. Analyze an organization or business domain, document the business or processes or systems, assessing the business model or its integration with technology.


•Drive identification of requirements across business units and identify system processes through evaluation of business objectives, drivers, and success metrics


•Document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile model as well as develop epics, user stories, and their acceptance criteria for agile delivery.

Evaluate, analyze, and communicate system requirements on a continuing basis, and maintain system processes, including the delivery of regular status reports to all appropriate parties


•Participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages


•Identify change management processes and techniques to handle change within a business with minimal disruption to business activities


•Design agile change strategies to help navigate the transformation process and prepare for future releases


•Maintain awareness of best practices including processes and technology and identify opportunities for improvement of existing functionality


•Ability to take a topic of higher complexity and break it into topics that are digestible by technical and non-technical stakeholders


•Handle multiple engagements simultaneously without compromising accountability or reducing level of engagement


•Experience designing and delivering practical change interventions including stakeholder assessments, change impact assessments, and communication plan


• Provide guidance feedback to more junior analysts within the team to elevate their level of capabilities.

PROFESSIONAL EXPERIENCE/ QUALIFICATIONS

Technical Skills Preferred/Required:


•Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required


•Change management experience preferred


•Project management experience preferred


•Salesforce Business Analyst Certification preferred


•Salesforce Administrator Certification preferred


•Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options.

Other Skills Required:


•Excellent listening, communication, facilitation and presentation soft skills


•Ability to define and communicate the "big picture" in terms of the solution (both functional and technical components) and break it down into smaller manageable work units


•Strong interpersonal, consultative, consensus builder, and issue resolution skills


•Experience working in a team-oriented, collaborative environment - and fostering the culture of technical collaboration


•Ability to present ideas in user-friendly language and to interface on business and technical concepts


•Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment.


•Exceptional analytical, conceptual and problem-solving abilities.

Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution


•Other Salesforce certifications


•Change or Project Management Certification



  • Chennai, Tamil Nadu, India HCLTech Full time

    Job title: Salesforce technical analystLocation: Chennai/PuneWork mode:HybirdNote: Looking for Immediate joiner to 30 days of notice (First preference)JD:Key Skills:Expertise in one or multiples of → Salesforce Financial Services Cloud (FSC), Sales/Service/Experience Cloud, and Vlocity OmniStudioExpertise in one or multiple domains of → Banking (retail,...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Job title: Salesforce technical analyst Location: Chennai/Pune Work mode:Hybird Note: Looking for Immediate joiner to 30 days of notice (First preference) JD: Key Skills: Expertise in one or multiples of → Salesforce Financial Services Cloud (FSC), Sales/Service/Experience Cloud, and Vlocity OmniStudio Expertise in one or multiple domains of → Banking...


  • Chennai, Tamil Nadu, India Citi Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    We are seeking a highly motivated and detail-oriented Business Analyst with strong technical expertise and hands-on experience working with the Salesforce platform or a similar enterprise tool. The ideal candidate will combine strong analytical skills with the ability to clearly communicate complex concepts to both technical and business stakeholders, as...

  • Business Analyst

    3 weeks ago


    Chennai, Tamil Nadu, India virtusa Full time

    Domain SME BA for Commercial for LS Job Summary Senior Business Analyst with strong domain expertise in Commercial functions within the Life Sciences industry This hybrid BA-SME role plays a critical part in understanding client needs advising on industry best practices and co-creating innovative solutions across Commercial areas such as sales force...


  • Chennai, Tamil Nadu, India beBeeBusiness Full time ₹ 14,40,000 - ₹ 21,60,000

    Delivering exceptional value to stakeholders through efficient Salesforce solutions requires a skilled and experienced Business Analyst. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of Salesforce best practices.ResponsibilitiesWork closely with stakeholders to gather requirements,...


  • Chennai, Tamil Nadu, India Saaki, Argus & Averil Consulting Full time

    About the Client A key player in the electric vehicle (EV) industry, this company specializes in delivering sustainable mobility solutions for the commercial transportation sector Role: Business Analyst/Product Manager - Salesforce (Dealer Management System) Location: Chennai (Work from office) Role Summary: The Business analyst / Product Manager – DMS...


  • Chennai, Tamil Nadu, India Seven Consultancy Full time

    JOB DETAILS Provide objective and unbiased analysis, balancing short and long-term objectives, customer needs, business constraints, and technological realitiesProvide technical leadership for Global Commercial Solutions including connected IoT innovation, mobile, Azure and technical marketing campaignsWork with Business Analysts, Data Architects and others...


  • Chennai, Tamil Nadu, India Raah Techservices Full time

    Job DescriptionWe are seeking a highly skilled and experienced Salesforce Vlocity (OmniStudio) Developer with 4+ years of experience in Salesforce development, including hands-on expertise with Vlocity/OmniStudio tools. The ideal candidate will be responsible for designing and implementing tailored solutions on the Salesforce platform, using Vlocity&aposs...

  • CRM Analyst

    4 days ago


    Chennai, Tamil Nadu, India Hitachi Full time US$ 90,000 - US$ 1,20,000 per year

    Location:Chennai, Tamil Nadu, IndiaJob ID: R0100691Date Posted: Company Name:HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):Project/Program ManagementJob Schedule: Full timeRemote:NoJob Description:The opportunity:We are seeking a CRM Analyst to manage and optimize our Salesforce platform, ensuring it aligns with business...

  • Salesforce Developer

    4 weeks ago


    Chennai, Tamil Nadu, India Augusta Hitech Full time

    OVERVIEW :We are seeking a skilled Salesforce Developer to design, develop, and implement customized solutions within the Salesforce platform.This role involves analyzing Unlimited org code components, configuring workflows, troubleshooting issues, and ensuring optimal system performance.The ideal candidate should have strong Salesforce CRM expertise,...