Salesforce Business Analyst

2 weeks ago

Chennai, Tamil Nadu, India Trimble Full time
Job Description

Salesforce business analyst will be responsible for working on the software fulfillment process within Salesforce and software provisioning system integrations.

This role will require extensive hands-on Salesforce business analyst experience on the order-to-cash workflow with focus on fulfillment processes. This resource must have excellent functional and Business analyst skills to deliver a seamless client interaction while effectively working with cross-functional teams. Collaboration with the Business teams and Development teams to analyze business requirements and transform them into a requirement specification document. This role will work very closely with the Middleware and Entitlement Systems team. Ability to be flexible and proactive to facilitate a quick response to changing project requirements and customer objectives, and meeting global goals successfully.

RESPONSIBILITIES:

- Should be able to analyze business requirements around the fulfillment process and able to suggest better business and system processes for those requirements.
- Design, prototype, build, document and support solutions for the Salesforce Order Management and Fulfillment capability to meet business needs, including configurations, customizations and integrations.
- Translate business requirements into detailed specifications and oversee the build activities to deliver integrated solutions from the design stage to a functional application with a focus on SFDC best practices.
- Create and maintain detailed functional documentation for requirement specifications.
- Provide system administration support of customized Salesforce applications, user permissions, security settings, custom objects, and workflow.
- Understanding of Salesforce Sales Cloud functionality and experience with Salesforce CPQ.
- Experience with quote-to-order processes with knowledge of Product setup, Product Options, Product configuration and rules, Pricing, Discounting, and Quote templates.
- Experience with WebServices Process Builder, Workflows, Formulas, Flow and Assignment Rules and Advance Approvals.
- Experience on integrations with Salesforce.com using REST/SOAP APIs.
- Working knowledge of SFDC integration is strongly preferred.
- Strong customer focus with a high tolerance for ambiguity and requirement changes.
- Strong problem-solving mindset to ensure creative and logical thinking for potential solutions.
- Ability to be flexible and proactive to facilitate a quick response to changing project requirements, customer objectives, and meeting global goals successfully.

EDUCATION AND CERTIFICATION:

- Bachelors degree in Computer Science, Business management or related field
- SFDC certification preferred
- Minimum 5 years experience working on the Salesforce platform
- Experience working with fulfillment process implementations, middleware and 3rd party integrations is essential.

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