
Global - Business Analyst
4 weeks ago
The CRM Business Analyst is responsible for working with the business to gather, analyze, map, and align the requirements for the deployment of new functionality or enhancements within our Salesforce ecosystem to meet key business objectives.
The position will serve as a functional subject matter expert representing the CRM Center of Excellence on enhancement requests and will be a liaison between Sales, Customer Service, Technical Support, other departments and IT.
The CRM Business Analyst will conduct business requirements gathering, conduct gap and risk analysis, review, map, optimize business processes, and groom users stories for executing on key initiatives and deliverables using industry best practices to maximize the efficiency and effectiveness of our Salesforce platform and increase Sales and Service productivity.
This person will ensure compliance with any global standard processes, programs, or policies.
The CRM Business Analyst works collaboratively and across functions, including Sales, Technical Services, Customer Service, Finance, Marketing Communications, Product Marketing, and IT and is responsible for communication and coordination of activities, assignment status, and risk factors with key stakeholders.
A successful candidate has a passion for operational excellence, and possesses rigorous analytical skills, strong organizational and project management skills, exceptional attention to detail and strong views on how to make our CRM platform and tools more powerful, user friendly and effective for our organization.
Who are we?
HID powers the trusted identities of the worlds people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees.
Roles & Develop business requirements and write users stories for enhancements and features of larger cross-functional enterprise projects.
- Complete assigned CRM deliverables to include documentation, data validation, migration, mapping, and cleansing exercises, UAT test script creation, and UAT testing to ensure a successful project launch.
- Manage CRM enhancement requests for rapid development from initial request through user story grooming, testing, and delivery to end users to include communication, support, and collaboration between the business and IT.
- Work with a team of cross-functional resources to efficiently and effectively plan, design, test, deploy, educate, and monitor new or enhanced Sales functionality, processes, or technology within the Salesforce platform.
- Acquire a fundamental understanding of the business areas, business units, and functional roles across the enterprise to identify opportunities for improving performance.
- Work with key stakeholders to assure business plans cover all requirements.
- Become proficient in the understanding of the business operations and Salesforce to identify disconnects and the impact to the teams using Salesforce.
- Facilitate meetings, contribute to planning and decision-making, and liaise with business stakeholders to ensure a solid understanding of rapid development enhancement request.
- Be a key resource for user support including, but not limited to case resolution, system enhancement identification, end user support, and overall support of the tools
- Develop and maintain business process documentation, including process flow diagrams, procedure documents, and data flow To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Data management and database management experience preferred but not required.
- Strong math and analytical skills required.
- Must possess excellent organization and time management skills.
- Excellent verbal and written communication.
- Exceptional attention to detail and deadlines.
- Strong presentation skills and experience with video conference software required.
- Proficient in reading and creating process flow charts and diagrams.
- Strong teamwork orientation: works well with cross-functional departments and ability to build and maintain strong relationships; willingness to help larger team meet goals and responsibilities.
- Ability to motivate, influence, lead, and adapt to changes in business objectives.
- Ability to think strategically, absorb complex business issues, and assess business requirements to ensure alignment to corporate objectives.
- Ability to establish priorities and follow through on assignments, paying close attention to detail with minimal supervision.
- Ability to interact effectively with all levels within the organization, including management, and individual contributors.
- Understanding of Salesforce, Data Warehouse, Enterprise application systems, and marketing automation
Education and/or Experience:
- 3+ years of total experience in Business Analyst role
- Bachelors degree in business or related discipline.
- Candidates with equivalent education plus relevant work experience may be considered.
- Salesforce Sales Cloud analyst experience, 2+ years
- Certified Salesforce Administrator a plus.
Computer Skills
- Proficient in MS Office applications, such as Word, Excel, PowerPoint, Visio, etc.
- Proficient with MS-Windows operating system.
- Advanced Excel skills such as formulas, pivot tables and creating macros
- Business Applications Salesforce power user, Marketing Automation systems (Marketo or other), project management applications
- ERP system experience preferred (Oracle EBS, SAP or comparable)
- Understanding of Business Intelligence platforms (Tableau, Cubeware, Einstein Analytics, or comparable)
-
Business Analyst
7 days ago
Chennai, Tamil Nadu, India ResourceTree Global Services Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Description : Business Analyst (BA)Position Overview:We are looking for a highly skilledBusiness Analyst (BA)with5-10 years of experienceto drive business process improvements, implement new systems, and help us achieve operational excellence in the logistics domain. The BA will collaborate closely with stakeholders, project managers, and IT teams to...
-
Business Analyst
2 weeks ago
Chennai, Tamil Nadu, India ALPHA GLOBAL LOGISTICS Full time ₹ 10,00,000 - ₹ 12,00,000 per yearWe are hiring for a BUSINESS ANALYST for a Logistics IndustryLocation: ChennaiExperience 6-8 years of experience in business analysis role.Qualification : Bachelors or Master's degree in business, Finance, Computer Science, or a related field.Salary: 10 to 12 Lakhs PAA Business Analyst in the banking / healthcare / general (neutral) software products domain...
-
Chennai, Tamil Nadu, India Global Healthcare Billing Partners Full time ₹ 2,00,000 - ₹ 6,00,000 per yearGreetings from Global Healthcare Billing Partners Hiring AR Analyst-Experienced (US healthcare) @ Global Health care billing partnersExp Required: 6Months - 5Years of exp in AR AnalystJOB LOCATION: Velachery & Vepery-Chennai.Shift- Night shiftJob description:Should have 6 months-5 years Experience in AR Analyst.2.Good Knowledge of RCM and Denial...
-
Global Analyst
5 days ago
Chennai, Tamil Nadu, India Straive Full time ₹ 15,00,000 - ₹ 25,00,000 per yearOne of our biggest clients is looking for "Global Analyst".Role DescriptionAs a Global Analyst,you'll conduct in-depth research,analyze complex data,create actionable insights and collaborate with diverse teams to deliver solutions for real-world problems.This role is perfect for someone who thrives in a fast-paced,problem solving environment and brings both...
-
IT Business Analyst
1 day ago
Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per yearBusiness Analyst "Position Overview: As an IT Business Analyst, you will play a leading role in delivering projects within the organization. You will have to understand the business, the technical vision as well our strategic objectives. Working with various team members of the project, you will analyze current work processes, visually map/document...
-
Business Analyst
5 days ago
Chennai, Tamil Nadu, India Sutherland Global Services Private Limited Full time ₹ 10,00,000 - ₹ 30,00,000 per yearAutomation Business Consultant Company Description About Sutherland Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and...
-
Business Analyst
7 days ago
Chennai, Tamil Nadu, India Virtusa Full time ₹ 15,00,000 - ₹ 25,00,000 per yearNice to have experience in Payments, Liquidity, Trade domains or commercial cards8 - 10 years of Exp as Business Analysts, Data Analysts.Must be Self Driven and individually own the assignments e2eMust have experience in banking domain like Payments, Liquidity, Trade domains or commercial cards.Must have experience in Data analysisExperience in writing...
-
iValua Business Analyst
1 day ago
Chennai, Tamil Nadu, India HTC Global Services Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearJob DescriptionAbout the Role:We are seeking a Ivalua Business Analyst with 5+ years of experience in Ivalua development. Strong in Ivalua and Java Full stack knowledge. Proficient in Database, Java, MS SQL Server and PythonRequirementsGood experience in SQL server.Strong knowledge in PLSQL, ETL, EAI, API and Query module.In-depth knowledge on HTML, CSS,...
-
Senior Business Intelligence Analyst
4 weeks ago
Chennai, Tamil Nadu, India Assembly Global Full timeRole: Senior Analyst - Digital Data Analytics & BIYears of Experience: 4 to 6 yearsJob Location: Bangalore (Indiranagar)Work Type: HybridShift Timing : 1:00 PM to 10:00 PMOverviewAssembly is a global marketing services company designed with the modern mixture of omnichannel media expertise, powered by data, technology and business consulting solutions that...
-
Business Analyst
4 weeks ago
Chennai, Tamil Nadu, India HCLTech Full time•Proven experience as a Business Analyst in global IT or digital projects, preferably in Pharmaceutical or Life Sciences environments.•Drupal experience is required, with the ability to analyze and capture requirements for Drupal-based solutions.•Experience in requirements gathering, documentation, and user story creation with acceptance...