Hike Education

2 weeks ago


Gurugram, India Hike Education Full time

Roles and Responsibilities:.

Team Leadership:.

- Provide leadership, guidance, and mentorship to the quality assurance team, fostering a culture of excellence, accountability, and continuous improvement.

- Set clear goals and objectives for the team, and monitor performance to ensure targets are met or exceeded.

Quality Assurance Strategy:.

- Develop and implement a comprehensive quality assurance strategy aligned with organizational goals and objectives.

- Define quality standards, processes, and procedures to ensure consistency and compliance across all departments.

Quality Control and Compliance:.

- Establish and maintain quality control measures to monitor product/service quality and identify deviations or non-conformities.

- Ensure compliance with regulatory requirements, industry standards, and customer specifications.

Process Improvement:.

- Lead process improvement initiatives to enhance efficiency, reduce defects, and optimize quality throughout the organization.

- Conduct root cause analysis and implement corrective/preventive actions to address quality issues and drive continuous improvement.

Data Analysis and Reporting:.

- Analyze quality data and performance metrics to identify trends, patterns, and areas for improvement.

- Prepare comprehensive reports and presentations to communicate quality performance metrics, trends, and improvement initiatives to senior management and stakeholders.

Training and Development:.

- Develop and deliver training programs on quality standards, procedures, and best practices to ensure employee competency and awareness.

- Encourage professional development and skill enhancement among team members to build a high-performing quality assurance team.

Qualifications Eligibility.

- Any Master's degree with a minimum of 3 years of experience in quality assurance, preferably in the ed-tech industry.

- Proven experience in quality management, quality assurance, or a related field, with team handling experience.

- Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve excellence.

- In-depth knowledge of quality management principles, methodologies, and tools (e. g., Lean Six Sigma, ISO standards).

- Excellent analytical skills and attention to detail, with the ability to analyze complex data sets and derive actionable insights.

- Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels of the organization.

- Certification in quality management (e.g Certified Quality Manager, Six Sigma Belt) is highly desirable.

(ref:iimjobs.com)
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