Manager - IT Helpdesk

JLL supports the Whole You, personally and professionally. Helpdesk Executive Work Dynamics **What this job involves**: Redefining user support “Our customer—our priority” will be your tagline. Leading the helpdesk operations team, you will lend your expertise in analysing data, crafting infographic reports that present trends, and identifying...

JOB CONTENT AND SCOPE (fundamental role) Provide efficient and effective technical support to end-users within our global offices, as well as our remote workers via our ticketing system. Pride Support analysts will respond to user inquiries, diagnose, troubleshoot technical issues, and provide solutions to ensure mínimal disruption to...

IT helpdesk **Job Description**: Provides IT support to internal users. Should be comfortable interacting with international customers in English language. The profile requires working extensilvely with computers and head phones to take inbound / outbound calls. Will be part of a global support operations group virtual team with peers from major Bechtel...

POSITION OVERVIEW : L1 Helpdesk Support - Associate Experience Required : 1-3 Years Responsibilities: Should be able to manage customer tickets related to client's applications and software. Engage with L2/L3 teams to discuss complex tickets and follow-up with other groups as needed Should have good analytical and decision making skills Should have good...

POSITION OVERVIEW : L1 Helpdesk Support - Associate Experience Required : 1-3 YearsResponsibilities:Should be able to manage customer tickets related to client's applications and software.Engage with L2/L3 teams to discuss complex tickets and follow-up with other groups as neededShould have good analytical and decision making skillsShould have good knowledge...

JLL supports the Whole You, personally and professionally. Help Desk Executive Work Dynamics **What this job involves**: Prioritizing the facilities’ needs Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions and facility...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

JLL supports the Whole You, personally and professionally. Work Dynamics What this job involves Delivery of Client Satisfaction Vendor management Speed profile tweaking Timely processing of request Managing nodal points Routing accuracy Achieving Safety aspects Tracking the Escort availability trips with female employee first pickup/last drop during...

**Roles & Responsibilities** - Resolve customer service issues and skillfully manage complex customer service problems. - Manage customers' expectations and experience in a way that results in high customer satisfaction. - Research, document, and escalate cases according to procedure. - Actively participate in job-related training. - Review support cases for...

**Roles & Responsibilities** - Resolve customer service issues and skillfully manage complex customer service problems. - Manage customers' expectations and experience in a way that results in high customer satisfaction. - Research, document, and escalate cases according to procedure. - Actively participate in job-related training. - Review support cases for...

Job Description Experience 3-4 years of relevant experienceSkills and Responsibility Service desk experience in providing telephonic/remote support to customers Excellent communication and email writing skillManaging the central mailbox and addressing the user queriesTrack the incidents to conclusion in line with SLAs and quality standards Good knowledge...

**Key Responsibilities**: - **Customer Interaction**: - Assist customers with troubleshooting and resolving issues related to products or services. - Provide accurate information about products, services, and company policies. - Ensure a positive customer experience by addressing concerns empathetically and effectively. - **Ticket Management**: - Log,...

**Roles & Responsibilities** - Attend calls assigned by Service Desk. - Ensure calls are resolved within SLA - Experience in assemble and de-assemble Desktop and Laptop computer hardware. - Printer troubleshooting, toner replacement. - Incident and Change Request support to users. - Experienced to communicate and manage vendor support. - Willing to extend...

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...

JLL supports the Whole You, personally and professionally. Facility Executive Work Dynamics **What this job involves**: Prioritising the facilities’ needs Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions, security issues and...

JLL supports the Whole You, personally and professionally. TITLE Facility Executive BUSINESS UNITManagement Solutions REPORTING TO Facility Manager ( FM ) DIRECT REPORTS None POSITION GOALS To provide operational and administrative support to the Facility Management team assigned. Use initiative and creativity in performance of IFM operations duties and...

Job Description : - Provides IT support to internal users.- Should be comfortable interacting with international customers in English language.- Will be part of a global support operations group virtual team with peers from Neolytix offices globally. Experience & Qualifications :- Candidate should have excellent communication.- Good Knowledge of...