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Outbound Customer Service Agent

2 months ago

Hubli, India ELife Full time

Our company:

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. All employees outside San Francisco headquarter work remotely.

Elife is a Startup developing innovative technology in the passenger transport industry, providing any type of ground transportation worldwide, including Group/event transportation, NEMT transportation, senior and disability transportation, pet relocation, bilingual driver for non-English speak clients.

Our market is the world. Our customers are everywhere. Our platform and apps are built on the cloud. We have endless exciting problems to solve and we only use the best and latest technology.


Job Title: Outbound Customer Service Agent


Location: India

Job Type: Full-Time- Remote

Reports To: Team Lead/Customer Service Manager


Job Summary:

We are seeking a motivated and customer-focused Outbound Customer Service Agent to join our team. In this role, you will be responsible for contacting customers to offer travel-related services, resolve issues, and ensure a seamless travel experience. The ideal candidate will have strong communication skills, a passion for the travel industry, and the ability to handle customer inquiries efficiently.


Key Responsibilities:

  • Customer Outreach: Make outbound calls to existing and potential customers to promote travel packages, services, and special offers.
  • Customer Support: Assist customers with booking, cancellations, itinerary changes, and other travel-related inquiries.
  • Issue Resolution: Address customer complaints and issues, providing timely and effective solutions to ensure customer satisfaction.
  • Follow-up: Conduct follow-up calls to ensure customer satisfaction after travel, address any post-travel issues, and gather feedback.
  • Stakeholder Support: Identify opportunities to upsell or cross-sell additional travel services and products.
  • Data Entry: Accurately record customer interactions and transactions in the CRM system.
  • Product Knowledge: Stay updated on the latest travel products, services, and industry trends to effectively assist customers.
  • Compliance: Adhere to all company policies, procedures, and compliance regulations related to outbound calling and customer interactions.
  • Team Collaboration: Work closely with the inbound customer service team and other departments to ensure a smooth customer journey.


Qualifications:

  • Education: Graduate in any stream
  • Experience: Previous experience in customer service, outbound calling, or the travel industry preferred. Minimum 2 years


Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Ability to work independently and as part of a team. Should be flexible in shifts.
  • Proficiency in CRM software and CS tools
  • Ability to handle high-pressure situations with professionalism.