Customer Support Representative
2 months ago
**Job Overview**:
**Key Responsibilities**:
- Update and manage customer information in the CRM system.
- Coordinate with other departments (e.g., sales, technical, or logistics) to resolve issues and ensure customer satisfaction.
- Process customer requests like refunds, product exchanges, or account updates.
- Identify and escalate priority issues to the front-end support or relevant departments.
- Generate regular reports on customer service metrics and identify areas for improvement.
- Assist in creating and maintaining documentation for internal processes and FAQs.
- Work closely with the front-end support team to ensure seamless customer service experience.
**Key Requirements**:
- Previous experience in customer support, preferably in a back-end or non-voice role.
- Strong organizational and data management skills.
- Excellent written communication skills.
- Ability to multitask and prioritize tasks effectively.
- Problem-solving skills and a keen eye for detail.
- Ability to work independently and as part of a team.
**Benefits**:
- Competitive salary based on experience.
- Opportunity for growth and career advancement.
- Supportive work environment with training and development.
Pay: ₹10,970.47 - ₹14,022.63 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 6363767718
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