Executive HRBP

2 days ago

New Delhi, India IGT Solutions Full time

Job Title:Executive – Human Resource Business Partner (HRBP)Location:Bhopal Company:IGT Solutions Pvt. Ltd. Industry:IT & BPM – Travel, Transportation, and Hospitality DomainCompany Overview: IGT Solutions Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over10,000+ travel industry expertsand15 state-of-the-art delivery centersworldwide, IGT offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting. IGT is committed to a diverse and inclusive workplace and providesequal employment opportunitieswithout regard to age, gender, race, religion, disability, or other protected statuses.Job Summary: We are seeking a dynamic and experiencedExecutive – HR Business Partner (HRBP)to join our team inGurgaon. This role will lead HR operations for the assigned vertical/process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.Key Responsibilities: Employee Relations:Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT). Compliance & Policy Adherence:Enforce labor laws, company discipline, and the Code of Conduct. Attrition Management:Maintain attrition at or below 5%. Employee Engagement:Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups. Performance Management:Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals. Training Compliance:Track training plan adherence for the assigned vertical/process. Exit Management:Conduct exit interviews, analyze survey data, and present actionable insights and trends. Retention Strategies:Implement effective strategies to enhance employee retention and workplace satisfaction. Branding & Market Intelligence:Support employer branding and monitor industry HR best practices. Policy Compliance:Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.Qualifications: Education:Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management). Experience:Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.Skills & Competencies: Proficiency inMS Office tools(Excel, PowerPoint, Word) Stronganalytical and problem-solvingskills Basic understanding oflabor lawsand HR practices Ability tomultitaskand manage deadlines Excellentverbal and written communicationskills Stronginterpersonal and conflict-resolutionabilitiesAdditional Information: Work Environment:Onsite role (Bhopal office) Work Schedule:Flexibility to work inshifts (rotational).Why Join IGT Solutions? Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At IGT, you’ll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.

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