Customer Support Executive

3 weeks ago

New Delhi, India Vernive Jewels Full time

About the CompanyWe are a UK-based online diamond jewellery brand — www.abelini.com — specialising in diamond rings, earrings, and pendants. While our business is focused on the UK market, all operations are efficiently managed from our office in India.About the RoleWe are now looking to hire a Customer Support Executive who will work in a hybrid model (partial in-office, partial remote) and take ownership of customer communication with genuine care and professionalism. Let us explain this clearly — we are not looking for someone with a typical call center approach. Our product is luxury, and our customers expect attention, warmth, and clarity — not robotic, lifeless responses. This isn't about answering the highest number of calls. It's about building trust and delivering a meaningful, thoughtful customer experience. We need someone who understands the importance of connection and quality service over quantity.Responsibilities- Handle customer inquiries via email, phone, and live chat with patience and care. - Assist with product queries, provide order updates, and offer reliable post-sales support. - Communicate confidently and empathetically with UK-based customers, ensuring a polished and professional experience. - Resolve concerns, manage returns and exchanges, and maintain high customer satisfaction. - Coordinate with internal teams (order processing, accounts, IT) to ensure timely resolutions. - Maintain proper records of customer interactions and follow-ups for pending issues.Qualifications- Fluent in English (written and spoken), ideally with a neutral or UK-accented tone. - Minimum 2 years of experience in customer support, especially in product-based roles (preferably e-commerce or luxury goods). - Excellent communication, listening, and problem-solving skills. - A warm, confident, and professional phone manner suited to a luxury brand. - Strong email etiquette with clear and grammatically correct writing. - Ability to multitask, stay organized, and manage time effectively without constant supervision. - Basic understanding of online shopping, order life cycles, and customer service processes.Required SkillsExperience with luxury or product-based customer support and a genuine care for delivering a great experience — not just answering calls.Pay range and compensation packageCompetitive salary aligned with your experience and skills.Equal Opportunity StatementWe are committed to diversity and inclusivity.Why Join Us?- Be part of a premium UK-based diamond jewellery brand. - Opportunity to work in a professional yet supportive hybrid work environment. - A chance to grow with a brand that values quality, trust, and long-term relationships.

  • Customer Support Specialist

    3 weeks ago

    Delhi, India Customer Support Full time

    1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

  • Customer Support Specialist

    3 weeks ago

    Delhi, India Customer Support Full time

    1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...

  • Customer Support Executive

    3 weeks ago

    New Delhi, India MTechZilla Full time

    About UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We’re currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...

  • Customer Support Executive

    7 days ago

    New Delhi, India OUTCAST Full time

    Job Title: Customer Support Executive Company: Outcast We are looking for a Customer Support Executive to join our team atOutcastto manage customer calls, provide exceptional support, and resolve queries related to our products and services. This role offers an attractive in-hand salary along with opportunities for career growth. Key Responsibilities: Handle...

  • Customer Support Executive

    2 days ago

    New Delhi, India TP Full time

    Hiring: Customer Support Executive (Voice Process)Work Location: Aspee, Malad – MumbaiEmployment Type: Full-timeRole OverviewWe are looking for experienced Customer Support Executives (Voice Process) to join our team. The role involves handling customer calls, resolving queries, and driving sales while ensuring excellent customer service.Eligibility...

  • Customer Support Executive

    7 days ago

    New Delhi, India Atrangi Studio Full time

    Company Description Atrangi Studio is a home decor and lifestyle brand specializing in handcrafted items. We are building a platform of quintessential decor products representing the rich craft heritage of India.Website : www.atrangistudio.com Instagram : https://www.instagram.com/atrangistudio/Location : Gurugram, Delhi NCR, India Time : 10 am-6:30 pm...

  • Customer Support Executive

    5 days ago

    New Delhi, India E-Square Alliance Private Limited Full time

    We are hiring **Female Customer Support Executive**, having excellent communication skills and positive attitude towards works. You should have minimum 1-year experience in the customer support/customer service or if you are a fresher then must have good communication skills. **Roles and Responsibilities**: - Should clarify customers queries and give an...

  • Customer Support Executive

    2 weeks ago

    New Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...

  • Customer Support Executive

    3 weeks ago

    New Delhi, India Linen Trail Full time

    Customer Support Executive (Email, WhatsApp & Voice)Location: Thrissur, KeralaCompany: Linen Trail – India’s Quiet Luxury Linen LabelAbout the Role:We’re looking for a Customer Support Executive who can deliver exceptional service across Email, WhatsApp, and Voice. You’ll be the first point of contact for our customers helping them with orders,...

  • Customer Support Executive

    1 day ago

    New Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...