Customer Support Executive

3 days ago

New Delhi, India Saaol Heart Center Full time

**Customer Support Executive**

We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.

**Primary Responsibilities would include -**
- Provide customers with accurate information about Saaol's products and services
- Investigate and resolve customer issues and complaints, escalating to higher-level support as needed
- Resolve Patients/customers’ concerns and answer customers' questions in a professional & positive manner.
- Attend customer queries in a timely and accurate way.
- Maintain accurate and up-to-date customer records in the company's CRM system
- Assist with special projects and initiatives as needed

**We are looking for someone who has -**
- 1+ years of experience in Telecalling, BPO or similar role is preferred, Freshers with good communication skills are also welcome.
- Good command over MS Word, MS Excel and Office Working Tools.
- Familiarity with CRM software and other customer service tools
- Strong problem-solving and analytical skills
- Good verbal and written communication skills in English & Hindi.
- Should be an extrovert and enjoy connecting with people.
- High level of empathy while dealing with customers
- Ability to remain calm and composed under pressure

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable starting at a base salary of 16K- 20K in hand ?
- Do you have working knowledge of MS Word and MS Excel ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (required)
- total work (required)

**Language**:

- Hindi (required)
- English (required)

  • Customer Support Specialist

    2 weeks ago

    Delhi, India Customer Support Full time

    1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

  • Customer Support Specialist

    2 weeks ago

    Delhi, India Customer Support Full time

    1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...

  • Customer Support Executive

    4 weeks ago

    New Delhi, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- MumbaiJOB DESCRIPTIONShould knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level.DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    2 weeks ago

    New Delhi, India MTechZilla Full time

    About UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We’re currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...

  • Customer Support Executive

    1 week ago

    New Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Support Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...

  • Customer Support Executive

    2 weeks ago

    New Delhi, India Linen Trail Full time

    Customer Support Executive (Email, WhatsApp & Voice)Location: Thrissur, KeralaCompany: Linen Trail – India’s Quiet Luxury Linen LabelAbout the Role:We’re looking for a Customer Support Executive who can deliver exceptional service across Email, WhatsApp, and Voice. You’ll be the first point of contact for our customers helping them with orders,...

  • Customer Support Executive

    3 days ago

    New Delhi, India Saaol Heart Center Full time

    **Profile: Customer Support Executive** **We are looking for a Customer Support Executive to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients.** **Primary Responsibilities would include...

  • Customer Support Executive

    1 week ago

    New Delhi, India Laish Design LLP Full time

    Laish Design LLP is a design engineering firm specializing in swimming pool products for the U.S. market. We focus on precision, innovation, and quality across every project we deliver. Our work supports leading pool brands with detailed design and technical expertise. We are a dynamic team of over 60 professionals spread across India. Collaboration and...

  • Customer Support Executive

    2 weeks ago

    New Delhi, India Just In Time Full time

    Job Summary: The Customer Support Executive will be responsible for improving customer support operations to enhance customer satisfaction, loyalty, and retention. This role involves optimizing service processes, handling escalations, and ensuring seamless customer interactions across multiple channels, including chat, email, and phone support.Key...

  • Customer Support Executive(Chat)

    23 hours ago

    New Delhi, India CherishX Full time

    **Customer Support Executive Duties and Responsibilities** At the heart of being a customer support executive is keeping customers satisfied so that they continue to use **CherishX's** products and services. To this end, customer support executives perform a variety of duties. Our analysis of job postings reveals the following to be among the most common...