Customer Support Executive

2 days ago

New Delhi, India Saaol Heart Center Full time

**Customer Support Executive**

We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.

**Primary Responsibilities would include -**
- Provide customers with accurate information about Saaol's products and services
- Investigate and resolve customer issues and complaints, escalating to higher-level support as needed
- Resolve Patients/customers’ concerns and answer customers' questions in a professional & positive manner.
- Attend customer queries in a timely and accurate way.
- Maintain accurate and up-to-date customer records in the company's CRM system
- Assist with special projects and initiatives as needed

**We are looking for someone who has -**
- 1+ years of experience in Telecalling, BPO or similar role is preferred, Freshers with good communication skills are also welcome.
- Good command over MS Word, MS Excel and Office Working Tools.
- Familiarity with CRM software and other customer service tools
- Strong problem-solving and analytical skills
- Good verbal and written communication skills in English & Hindi.
- Should be an extrovert and enjoy connecting with people.
- High level of empathy while dealing with customers
- Ability to remain calm and composed under pressure

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,000.00 - ₹22,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have working knowledge of MS Word and MS Excel ?
- Are you comfortable starting at a base salary of 16K- 22K in hand ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (required)
- total work (required)

**Language**:

- Hindi (required)
- English (required)

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