Customer Success Intern

2 weeks ago

New Delhi, India Airlearn Full time

Job Title:Customer Success Intern Location:Bangalore, India (On-site) Internship Duration:3 months Start Date:Immediate or as per availabilityRole Overview: As aCustomer Success Intern , you will be thefirst line of interactionwith our learners, ensuring theironboarding, satisfaction, and retentionthroughout their journey with Airlearn. This is ahigh-impact, learner-facing rolesuitable for someone with a background insales, relationship management, and communication , even from anon-tech background . We’re looking for a motivated individual who is eager tosolve problems, build trust with users, and contribute to user growth and retention .Key Responsibilities: Customer Onboarding:Guide new users through the onboarding process using internal tools and portals to ensure a smooth start to their learning journey. Relationship Building:Engage regularly with learners to build strong, lasting relationships and enhance user experience. Sales Collaboration:Work with the sales and marketing teams to ensure seamless post-sale transitions and onboarding. User Issue Resolution:Respond to user queries through email/chat and escalate issues when necessary. Feedback Handling:Collect and analyze customer feedback to identify trends, pain points, and opportunities for improvement. Knowledge Base Support:Help maintain and improve support documentation and FAQs to proactively assist customers. Usage Tracking:Monitor learner activity and engagement metrics to identify and reach out to at-risk users. Cross-functional Coordination:Liaise with product, content, and tech teams to relay customer feedback and influence product improvements.Required Qualifications & Skills: Education:Recent graduate (any discipline). Non-technical backgrounds are welcome. Experience: At leastone prior internship in salesor customer-facing roles ismandatory . Experience withuser onboarding tools or CRM portals. Soft Skills: Excellentspoken and written communicationskills in English. Strongrelationship-buildingandinterpersonalskills. Acustomer-firstmindset and empathetic approach to resolving queries. Technical Aptitude: Comfortable working with basic digital tools (Excel, Google Sheets, CRM tools). Eagerness to learn internal systems even without a tech background.You’re a Great Fit If You: Enjoy interacting with people and solving real-world problems. Can thrive in a fast-paced, dynamic environment. Are detail-oriented, organized, and proactive. Have a passion for education, edtech, or language learning.What You’ll Gain: Real-world experience incustomer success and user engagementin a high-growth edtech startup. Opportunity to learn and contribute to multiple business functions (sales, operations, product). Hands-on training in CRM systems, support tools, and customer journey optimization. Certificate and potential forfull-time conversionbased on performance.

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