Retention Intern

4 weeks ago

New Delhi, India Zomunk Full time

Internship OverviewAs a Retention Intern at Zomunk, you’ll play an important role in keeping users engaged, satisfied, and excited to continue their journey with us. This role combines customer interaction, communication, and problem-solving, giving you a front-row seat to how a travel-tech startup builds long-term user relationships and brand loyalty. You’ll learn how retention, customer success, and sales come together to create an exceptional user experience.Key Responsibilities- Support ongoing communication with users to strengthen satisfaction and retention. - Contribute to initiatives that improve renewals and long-term engagement. - Participate in feedback and follow-up efforts to better understand user sentiment. - Coordinate with internal teams to ensure a seamless and positive experience for users. - Help identify opportunities to enhance user loyalty and overall platform experience. - Maintain accurate communication records and share actionable insights with the team.Qualifications- Strong verbal and written communication skills. - Empathetic, confident, and proactive when engaging with users. - Good organisational and multitasking abilities. - Interest in customer success, retention, and the travel industry. - Positive attitude with a focus on learning and problem-solving.Why Join Zomunk?- Learn directly from a fast-growing travel-tech startup. - Gain real exposure to retention, user engagement, and customer success strategies. - Build practical communication and relationship management skills. - Be part of an open, growth-focused team that values ideas and ownership. - Paid internship with performance-based incentives and PPO opportunities.Details- Employment Type: Full-time Internship - Stipend: ₹15,000 + incentives (uncapped) - Location: Work from Office – Noida

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