Customer Success Intern

4 days ago

New Delhi, India UptimeAI Inc. Full time

UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.Role : Customer Success InternLocation: Bangalore, India (Hybrid)Department: Customer SuccessRole OverviewWe are looking for a Customer Success Intern who is passionate about technology, problem-solving, and delivering value to customers. This role offers hands-on exposure to client engagement, product adoption strategies, and real-world problem-solving in industrial AI..Key Responsibilities- Support the creation of customer documentation, guides, and training material. - Monitor and analyze customer usage data to identify trends, adoption patterns, and potential issues. - Collaborate with cross-functional teams (Product, Engineering, Data Science) to relay customer insights and suggest improvements. - Participate in customer review calls and prepare meeting summaries/reports. - Contribute to initiatives aimed at improving retention, upselling opportunities, and customer satisfaction.-Qualifications Preferred Qualifications- Bachelor's degree in Computer Science/Engineering (B.Tech in Chemical / Mechanical / Mining / Petroleum) - Strong communication and interpersonal skills. - Analytical mindset with the ability to interpret data and draw actionable insights. - Interest in SaaS products, AI solutions, or industrial technologies is a plus. - Self-motivated, detail-oriented, and able to work in a fast-paced environment - Demonstrated ability to learn and adapt to new technologies quickly. - Freshers with relevant projects/portfolio will also be consideredWhy to join UptimeAI:- Impact Industry-Wide Change: Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients. - Collaborative and Growth-Oriented Environment: Join a talented, passionate team that values innovation, continuous learning, and professional growth. - Opportunities for Leadership and Innovation: Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.

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