ServiceNow Quality Analyst

3 months ago

Noida, India FCM Travel India Full time

About Us: FCM is one of the world’s largest travel management companies, renowned for its advanced technology and exceptional customer service. Operating 24/7 across 97 countries, FCM offers a personalized business travel experience with flexible technology that anticipates and addresses client needs. As part of the ASX-listed Flight Centre Travel Group, FCM delivers competitive market rates, unique added-value benefits, and exclusive solutions. We are a leader in travel tech, providing proprietary client solutions and specialized services through FCM Consulting and FCM Meetings & Events.


Role Overview: We are seeking a skilled QA & ServiceNow Engineer to join our team. In this role, you will be responsible for the development, implementation, and support of ServiceNow solutions, integrating ITIL-based process consultancy with agile methodologies. The position requires defining and customizing ServiceNow solutions to meet client requirements and enhancing the company's ServiceNow delivery capabilities.


Key Responsibilities:


  • Develop, install, integrate, and troubleshoot ServiceNow applications.
  • Stay updated with the latest advancements in programming and ServiceNow technologies.
  • Provide training, documentation, and support to organizational teams as required.
  • Design, develop, and implement Service Catalog workflows, ITIL processes, IT Asset Management (ITAM), Event Management (EM), Knowledge Management, Demand Management, and Release Management modules within the ServiceNow platform.
  • Manage integrations with external systems to support organizational growth.
  • Maintain comprehensive system documentation, including design specifications, maintenance procedures, troubleshooting guidelines, deployment strategies, disaster recovery plans, technical notes, and testing protocols.
  • Conduct value-based assessments and workshops to help clients maximize their business outcomes from ServiceNow software.


Qualifications:


  • 6 years of experience in ServiceNow development and IT consulting.
  • Proficiency in UI/UX standards and frameworks such as Core Data and Core Animation.
  • Experience in building scalable solutions.
  • Solid knowledge of IT Service Management (ITIL) principles and practices.
  • Proficiency in ServiceNow Platform/Scripting/APIs/Service Portal/Applications.
  • Familiarity with SDLC and Agile methodologies.


Soft Skills:


  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a collaborative, team-oriented environment.
  • Attention to detail with a focus on delivering high-quality solutions.


Why Join Us: At FCM, we are committed to innovation and excellence. Join our global team to make a significant impact in the travel management and technology sectors while working with cutting-edge solutions and a diverse, dynamic team.

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