ServiceNow Quality Assurance Specialist
3 weeks ago
ServiceNow Quality Assurance Specialist
FCM Travel India is seeking a highly skilled ServiceNow Quality Assurance Specialist to join our team. As a key member of our IT team, the ServiceNow Quality Assurance Specialist will play a crucial role in ensuring the quality and effectiveness of ServiceNow applications within our organization.
Key Responsibilities:
- Develop, install, and integrate ServiceNow applications to meet organizational needs.
- Stay updated on the latest developments in programming and ServiceNow features.
- Provide training, documentation, and support to organizational teams as required.
- Design, develop, and implement Service Catalog workflows, ITIL processes, IT Asset Management (ITAM), Event Management (EM), Knowledge Management, Demand Management, and Release Management modules.
- Maintain comprehensive system documentation, including design specifications, troubleshooting guides, deployment processes, and disaster recovery plans.
- Conduct value-based assessments and workshops to help clients maximize their business outcomes using ServiceNow.
Qualifications:
- Minimum 5 years of experience in ServiceNow development and IT consulting.
- Strong understanding of UI/UX standards and best practices.
- Experience with frameworks such as Core Data and Core Animation.
- Proven track record of building scalable solutions on the ServiceNow platform.
- Familiarity with IT Service Management (ITIL) principles and practices.
- Proficient in ServiceNow scripting, APIs, Service Portal, and applications.
- Experience with Software Development Life Cycle (SDLC) and Agile methodologies.
Preferred Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Detail-oriented with a focus on quality and user experience.
About FCM Travel India:
FCM Travel India is part of the Flight Centre Travel Group (FCTG), one of the world's largest travel management companies. We offer proprietary client solutions and specialized services through FCM Consulting and FCM Meetings & Events.
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