Quality Assurance Specialist
2 weeks ago
Quality Assurance Specialist
We are seeking a Quality Assurance Specialist to join our team at ICCS Ltd. in Noida. As a Quality Assurance Specialist, you will be responsible for checking the quality of calls, emails, and chats, as well as documenting and reporting feedback.
Key Responsibilities:
- Monitor and evaluate the quality of customer interactions
- Identify areas for improvement and implement solutions
- Develop and maintain quality control processes
- Collaborate with team members to ensure seamless operations
- Provide feedback and coaching to improve performance
Requirements:
- Graduate/Post Graduate degree
- 1-2 years of experience in quality assurance or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
Interested candidates can submit their resume and cover letter to ICCS Ltd. in Noida.
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