Quality Assurance Specialist

3 days ago


Noida, Uttar Pradesh, India ICCS Full time

Quality Assurance Specialist

We are seeking a Quality Assurance Specialist to join our team at ICCS Ltd. in Noida. As a Quality Assurance Specialist, you will be responsible for checking the quality of calls, emails, and chats, as well as documenting and reporting feedback.

Key Responsibilities:

  • Monitor and evaluate the quality of customer interactions
  • Identify areas for improvement and implement solutions
  • Develop and maintain quality control processes
  • Collaborate with team members to ensure seamless operations
  • Provide feedback and coaching to improve performance

Requirements:

  • Graduate/Post Graduate degree
  • 1-2 years of experience in quality assurance or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

Interested candidates can submit their resume and cover letter to ICCS Ltd. in Noida.



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