Quality Assurance Specialist for Customer Service Management

2 weeks ago


Noida, Uttar Pradesh, India APN Consulting Inc Full time

About the Project:

We are partnering with a leading system integrator to deliver a clean-slate Customer Service Management (CSM) project for a major healthcare payer client. This project has zero technical debt, a strong API strategy, and integrates Now Assist AI for enhanced functionality.

Key Responsibilities:

  • Develop and execute test plans and scripts to ensure CSM functionality meets requirements.
  • Collaborate with developers and architects to identify, report, and track defects.
  • Ensure API integration and Now Assist AI are thoroughly tested.
  • Participate in regular stand-ups and provide feedback on QA progress.

Requirements:

  • 2-4+ years of QA testing experience, preferably in ServiceNow CSM or healthcare projects.
  • Strong knowledge of API testing and integration validation.
  • Familiarity with ServiceNow platform and automation testing tools.
  • Excellent communication and problem-solving skills.

APN Consulting Inc is seeking a skilled Quality Assurance Specialist to join our team and contribute to the success of this project.



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