Business Analyst

3 weeks ago


Delhi NCRGurgaonGurugramNoidaGreater NoidaFaridabad, IN LanceSoft, Inc Full time

Job Description :


Inviting applications for the role of Service Now Business Analyst - ITSM & HAM Pro

Responsibilities :

- Collaborate with IT stakeholders to gather business requirements related to the ITSM module and HAM pro module in ServiceNow.

- Conduct interviews, workshops, and requirement gathering sessions with stakeholders to understand their needs and pain points.

- Translate business requirements into functional and technical specifications, ensuring clarity and completeness to ensure approved defect free implementation.

- Work closely with the ServiceNow development team to ensure the successful implementation of business requirements.

- Designing advanced ServiceNow Portal/Catalog/Enhancement to enable greater usability of ServiceNow by end users.

- Conduct user acceptance testing (UAT) to validate that the implemented solution meets the defined requirements.

- Stay up to date with industry best practices and trends in ServiceNow and IT service management.

- Design and develop AI models and algorithms to meet business needs, leveraging ServiceNow Gen AI capabilities.

- Collaborate with developers and data scientists to integrate AI solutions with existing systems and platforms, ensuring seamless interoperability.

- Stay updated with the latest trends and advancements in AI technologies, specifically related to ServiceNow Gen AI, and make recommendations for their implementation.

NOTE - Candidate will NOT be doing any development instead will work with project team as functional consultant/SME/Business Analyst.

Minimum Qualifications :

- IT Graduate

- 6 to 12 yrs experience in Service Now backend platform

- Good platform knowledge Core ITSM module, HAM Pro module, Automation & Integrations

- Knowledge of ITIL methodologies and processes.

- ServiceNow certification(s) preferred.

(ref:hirist.tech)
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