Business Analyst
3 weeks ago
Job Description :
Inviting applications for the role of Service Now Business Analyst - ITSM & HAM Pro
Responsibilities :
- Collaborate with IT stakeholders to gather business requirements related to the ITSM module and HAM pro module in ServiceNow.
- Conduct interviews, workshops, and requirement gathering sessions with stakeholders to understand their needs and pain points.
- Translate business requirements into functional and technical specifications, ensuring clarity and completeness to ensure approved defect free implementation.
- Work closely with the ServiceNow development team to ensure the successful implementation of business requirements.
- Designing advanced ServiceNow Portal/Catalog/Enhancement to enable greater usability of ServiceNow by end users.
- Conduct user acceptance testing (UAT) to validate that the implemented solution meets the defined requirements.
- Stay up to date with industry best practices and trends in ServiceNow and IT service management.
- Design and develop AI models and algorithms to meet business needs, leveraging ServiceNow Gen AI capabilities.
- Collaborate with developers and data scientists to integrate AI solutions with existing systems and platforms, ensuring seamless interoperability.
- Stay updated with the latest trends and advancements in AI technologies, specifically related to ServiceNow Gen AI, and make recommendations for their implementation.
NOTE - Candidate will NOT be doing any development instead will work with project team as functional consultant/SME/Business Analyst.
Minimum Qualifications :
- IT Graduate
- 6 to 12 yrs experience in Service Now backend platform
- Good platform knowledge Core ITSM module, HAM Pro module, Automation & Integrations
- Knowledge of ITIL methodologies and processes.
- ServiceNow certification(s) preferred.
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