Senior Executive Servicenow Business Analyst
4 weeks ago
Job Summary:
We are seeking a skilled Business Analyst with experience in ServiceNow to support the implementation, enhancement, and maintenance of ServiceNow applications.
Key Responsibilities:
- Collaborate with stakeholders to gather and document business and technical requirements for ServiceNow implementations and enhancements.
- Conduct gap analysis, feasibility studies, and impact assessments to identify areas for process improvement and optimization.
- Develop user stories, workflows, process maps, and detailed functional specifications to support the ServiceNow platform's configuration and development.
- Coordinate with developers and technical teams to ensure that all solutions are aligned with business objectives and requirements.
- Assist in designing, testing, and implementing ServiceNow modules, including Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.
- Provide training and support to end-users on the functionality and usage of ServiceNow applications.
- Monitor and analyze ServiceNow performance metrics to identify trends, issues, and opportunities for improvement.
- Ensure compliance with industry best practices, standards, and governance in ServiceNow implementation and usage.
- Prepare and deliver reports, presentations, and documentation to communicate project progress, risks, and findings to stakeholders.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- 2-4 years of experience as a Business Analyst, preferably with experience in ServiceNow or ITSM platforms.
- Strong understanding of ServiceNow applications and modules, including experience with the ServiceNow platform and its capabilities.
- Proficient in business analysis methodologies, process mapping, and requirements gathering techniques.
- Excellent communication and interpersonal skills with the ability to work effectively with diverse stakeholders.
- Strong problem-solving and analytical skills, with attention to detail.
- Knowledge of ITIL framework and service management principles is highly preferred.
- Experience with Agile or Scrum methodologies is a plus.
- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.
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