Senior ServiceNow Business Analyst

1 week ago

Noida, Uttar Pradesh, India KPMG India Full time
About KPMG in India

KPMG in India is a professional services firm with a strong presence in the country. Our team of experts provides rapid, performance-based, industry-focussed and technology-enabled services that reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

We are seeking a highly skilled Senior ServiceNow Business Analyst - GRC and Cyber Security Specialist to assist our clients in implementing ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT, GRC, Cyber, Risk processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform, captures business requirements in a form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed.

The ideal candidate will have 6 to 10 years of experience in IRM, GRC, Cyber SecOps design, transition or operations processes and be proficient in business analysis and configuration or administration of IRM, SecOps modules of ServiceNow Platform. They will also have a strong understanding of Scrum Methodology and be experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.

The successful candidate will be responsible for designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives. They will also be required to understand the long-term business objectives and suggest strategies to meet those objectives; introducing innovation to business processes through technology if appropriate.

The role will also involve communicating the business directives, goals, and needs to the technical team and serving as business interface from the enterprise's operational management team managing expectations and defining business satisfaction metrics.

The ideal candidate will be a self-starter able to work independently with minimum of supervision and have strong interpersonal skills to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members.

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status.

Responsibilities of the Role

• Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality.

• Documenting workflows and results of business analysis and obtaining sign-off from users on specifications.

• Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement.

• Communicating the business directives, goals, and needs to the technical team and serving as business interface from the enterprise's operational management team managing expectations and defining business satisfaction metrics.

• Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives.

• Understanding the long-term business objectives and suggesting strategies to meet those objectives; introducing innovation to business processes through technology if appropriate.

• Assisting the enterprise's business operations staff in developing content or other materials; recommending enhancements and identifying new business requirements

• Applies knowledge of system capacity to determine feasibility of projects.

• Maintains current knowledge of new hardware and software and recommends upgrading to maintain efficient operation.

• Works with IT application analysts and programmers as necessary.

• Performs analysis of department production and redesigns workflow if appropriate

• Develops, edits and maintains operating procedures and standards manuals.

• Serves as a consultant to the enterprise in work measurement, system studies or cost/effectiveness analysis.

• Provides assistance as required to organizations outside of the enterprise to improve internal procedures that may be advantageous to the enterprise.

• Conducts training sessions to implement new or improved systems and procedures.

• Conducts meetings on all levels of management for purposes of presentations, reviews, approvals of recommendations, etc.

• Performs at or above the enterprise's performance standard and specifically for procedures development and analysis.

• Assumes additional responsibilities as assigned.

• Recognizes and identifies potential areas where existing business services policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas.

Certifications preferred but not mandatory

Certifications preferred but not mandatory

• ServiceNow Certified System Administrator (must have), specific module: presales/microcertifications

• Business Analyst certification, IIBA, PMI - (PBA), or equivalent

• CISA, CISM

• ISO 27001

Equal Opportunity Employer KPMG India

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status.

KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

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