SaaS Customer Support

2 hours ago

Madurai, India PlusVibe Full time

******** IMPORTANT ***************send the below information to cs-hire@pipl.aiyour current salary in USD per monthyour expected salary in USD per monthyour notice periodYour CV*****************************************Company Description is on a mission to revolutionize cold outreach automation tools by providing unlimited email inboxes, warm-up for all accounts, built-in prospect email verification, data enrichment, AI campaign assistance, and more.Role DescriptionThis is a full-time remote role for a Technical Customer Support at Plusvibe. This person will be responsible for providing technical support to users, ensuring customer satisfaction, analyzing customer issues, and communicating effectively with the development team.What You’ll Do: Answer user questions about our SaaS.Quickly spot if an issue is a bug.Write help articles and FAQs.Set up CS processesWhat You Need:✔ Technical background (can diagnose issues, not just follow scripts).✔ Strong spoken & written English.✔ Experience in SaaS support is a must✔ Experience in Community Building would be a plus

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