Product Support Engineer
3 weeks ago
Product Support Engineer📍 Location: India (Remote) 🕒 Working Hours: 6:00 PM – 3:00 AM IST (US ET Shift)About BrightEdgeBrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms. Our AI-driven technology helps the world’s biggest brands—like Microsoft, Adobe, Marriott, and Nike—turn organic search into measurable business impact.As we expand in India, we’re building a world-class Customer Success and Support team to deliver best-in-class experiences for our customers.Role OverviewWe are looking for a Product Support Engineer who can troubleshoot and resolve technical issues, collaborate cross-functionally, and deliver an exceptional customer experience.You’ll be supporting enterprise clients on the BrightEdge platform—working with digital marketers, developers, and IT teams across the globe.What You’ll DoOwn and resolve customer issues through analysis, troubleshooting, and collaborationManage 15–20 support tickets in parallel and 180–200 per monthConduct 4–6 customer calls daily and provide timely updatesTroubleshoot web development and integration issuesEscalate high-impact cases and drive closure with urgencyMaintain process discipline, documentation, and service responsivenessWhat We’re Looking For2+ years experience in SaaS Customer Support or Web DevelopmentStrong verbal and written English communication skillsHands-on experience with at least one programming language (e.g. JavaScript, Python, PHP, Java, C++)Knowledge of SQL or CMS tools preferredExperience working directly with customers on technical issuesPositive, high-energy, and adaptable mindset — comfortable in a fast-paced startup environmentWhy BrightEdgeWork with top global brands and cutting-edge AI-powered technologyBe part of the founding India team with strong career growth opportunitiesJoin a profitable, high-growth global SaaS leader with great culture and leadershipHybrid flexibility and performance-driven rewards
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Technical support engineer — global it
1 week ago
Madurai, India SkillsCapital Full timeWe are hiring multiple Technical Support Engineers to support global Saa S products, enterprise applications, and IT systems. These long-term, fully remote freelance roles are ideal for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis across L1 and L2 environments. Engagement DetailsType:...
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Support Engineering Role
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madurai, India beBeePlatform Full timePlatform Support Engineer OpportunityWe are seeking a highly skilled and dedicated individual to join our team as a Platform Support Engineer.In this role, you will play a critical part in delivering exceptional customer experiences through fast, clear, and accurate live chat and email support to global traders using our trading analytics platform.Your key...
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Desktop engineering support
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Madurai, India Luxoft Full timeProject Description: Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity. Work with business partners to understand needs and pain points that impact productivity. Focus will primarily be on issues that arise during device migration of Merger and Acquisition activity Responsibilities: •...
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Chief Product Engineer
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madurai, India beBeeEngineering Full timeEngineering Leadership OpportunityAbout our team:We're on a mission to provide unparalleled experience for financial services by developing data-driven solutions.We leverage technology at scale, building products with lenders and other partners that utilize the strength of our distribution platform, data, and expertise.Your role as an Engineering...
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Technical Support Engineer
1 week ago
madurai, India beBeeTechnical Full timeTechnical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity to provide technical support and implementation expertise for the Talkdesk platform across multiple EMEA-based projects.The successful candidate will work as a subcontractor to assist with day-to-day Talkdesk operations,...
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Senior Customer Support Engineer
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Madurai, India Aptean Full timeOverview1. JOB IDENTIFICATION APTEAN JOB TABLE: APTEAN JOB LEVEL: C APTEAN JOB TITLE: Senior Support Engineer 2. GENERAL JOB SUMMARY Aptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and...
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Product Development Specialist
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madurai, India beBeeTechnical Full timeWe are seeking a highly skilled Technical Solutions Manager to support our Automotive and General Illumination customers in India. Key Responsibilities:Act as the primary technical interface for customers' design teams, product development engineers, and quality teams.Support Automotive Lighting and General Illumination OEMs, Tier-1 suppliers, and Setmakers...
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AI Product Specialist
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madurai, India beBeeGrowth Full timeAbout Growth EngineeringCopilotKit is looking for a talented Growth Engineer Intern to ideate, design, and build demos that showcase the power of AI and product-led growth strategy. These demos are key to helping developers understand, adopt, and get inspired by our open-source platform.This internship will be based remotely in the APAC or EMEA region and is...
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Remote Data Engineer Support Specialist
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madurai, India beBeeDataEngineer Full timeJob OverviewA Data Engineering Support role is available on a remote EST basis. The successful candidate will collaborate with a team to execute daily activities.The key responsibilities include:Designing and developing creative software and data solutions, including technical troubleshooting.Developing high-quality production code and data pipelines,...
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Experienced Data Support Engineer Wanted
1 week ago
madurai, India beBeeDataSupport Full timeKey ResponsibilitiesThis role plays a critical part in ensuring reliable data ingestion, transformation and delivery from multiple global sources. The successful candidate will support production environments and collaborate with international teams to maintain a critical financial data platform.Administer Unix/Linux-based environments hosting data...