Senior Customer Support Engineer

1 day ago

Madurai, India Aptean Full time

Overview1. JOB IDENTIFICATION APTEAN JOB TABLE: APTEAN JOB LEVEL: C APTEAN JOB TITLE: Senior Support Engineer 2. GENERAL JOB SUMMARY Aptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems. 3. SCOPE Direct interaction with the customer on phone and other medium to provide timely and quick resolution within defined SLA. 4. PRINCIPAL DUTIES AND RESPONSIBILITIES · The person is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products. · The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments. · Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions. · Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution. · Should be able to work independently, showing empathy and sense of urgency to escalate customer issues and collaborate to provide timely resolution. · Should adhere to department performance goals and production standards. · Should be able to guide and mentor junior team members on product and process related activities. 5. JOB SPECIFICATIONS Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science) Required Preferred Degree/Certification  ☒ ☐ Bachelor’s degree  ☐ ☒ Master’s degree  ☐ ☐ Ph.D.  ☐ ☐ J.D. (law)  ☐ ☐ Certification:  ☐ ☐ Registration:  ☐ ☐ Licensure:  ☐ ☐ Other: Work Experience · 5 to 7 years of technical support experience. Knowledge, Skills and Abilities · Excellent analytical and investigative skills in terms of approaching a problem. · Quick to learn product team operations, having an ERP background is an added advantage. · Good business acumen. · Should be able to explain operational procedures clearly to the customers. · Excellent communication and interpersonal skills. Should be able to drive team results collaboratively. · Should have strong experience in technical support roles. · Good logical skills, basic programming knowledge is an added advantage. · Should have successfully handled customer escalations in the past. · Familiarity with Cloud technology basics is an added advantage. · Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands. · Strong understanding of case processing and ability to guide juniors in the team. · Strong experience in direct customer engagement and customer escalations. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

  • Senior Customer Support Engineer

    3 weeks ago

    Madurai, India Jobted IN C2 Full time

    Overview: 1. JOB IDENTIFICATION APTEAN JOB TABLE: APTEAN JOB LEVEL: C APTEAN JOB TITLE: Senior Support Engineer 2. GENERAL JOB SUMMARY Aptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and...

  • Senior Customer Support Engineer

    1 week ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    India5971Employee Regular Full TimeJob DescriptionOverview1. JOB IDENTIFICATIONAPTEAN JOB TABLE:APTEAN JOB LEVEL: CAPTEAN2. GENERAL JOB SUMMARYAptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical...

  • Customer support engineer

    1 week ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    OverviewJOB DESCRIPTION: 1. JOB IDENTIFICATIONAPTEAN JOB TABLE:     APTEAN JOB LEVEL: BAPTEAN JOB TITLE: Support Engineer 2. GENERAL JOB SUMMARY Aptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their...

  • Senior Customer support engineer

    1 day ago

    Madurai, India Aptean Full time

    Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base,...

  • Technical Trainer – Mechanical

    3 weeks ago

    Madurai, India Tek Support Full time

    Job Title: Technical Trainer – Mechanical / Design / Industrial Engineering Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced and passionate Technical Trainer specializing in Mechanical, Design, and Industrial Engineering domains to develop, deliver, and evaluate training programs for engineers, technicians, and production...

  • Team Lead,customer Support

    2 weeks ago

    Madurai, India Aptean Full time

    Job Description Aptean is looking for a motivated and experienced Team Lead, Customer Support, to join our dynamic team. In this role, you'll be the first level of escalation for complex ERP support queries, guiding and coaching a team of young engineers, particularly in financial modules. If you have a strong understanding of ERP software, excellent...

  • Lead Customer support engineer

    1 day ago

    Madurai, India Aptean Full time

    Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base,...

  • Lead Customer support engineer

    2 weeks ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 5,974 - ₹ 1,20,000 per year

    India5974Employee Regular Full TimeJob DescriptionOverviewLocation: MaduraiAptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With...

  • Customer Support Executive

    1 day ago

    Madurai, India Snaphunt Full time

    The Role: We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Executive for the night shift. In this role, you will be responsible for providing exceptional customer service and assistance to our clients during nighttime hours. Your primary objective will be to address customer inquiries, resolve issues, and...

  • Production Support Engineers

    3 weeks ago

    Madurai, India Whatjobs IN C2 Full time

    EverAI Labs , a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster...