Customer Support Team Lead

10 hours ago

New Delhi, India Live Connections Full time

Position – Team Lead (Customer Support)Location: AmeerpetWork mode – Hybrid after 3 monthsInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:• Qualifications: Any Graduation• Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper• Process Experience: Domestic Inbound Customer Support (Voice Process)• Languages: Excellent communication skills in English, Hindi & TeluguKey Responsibilities:• Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team).• Monitor and drive team performance, productivity, and adherence to service level targets.• Provide regular feedback and coaching to enhance team effectiveness.• Handle customer escalations and ensure prompt resolution.Skills and Abilities:• Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT• Ability to manage pressure and resolve issues efficiently• Excellent interpersonal and communication skills across multiple languagesApply on Varalakshmi.Y@livecjobs.com7995831110

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