Lead - Product Support - IT
2 days ago
Role Description: - This is a full-time, on-site role located in Pune for a Lead, Product Support.- The Lead, Product Support will be responsible for overseeing daily operations of product support, ensuring customer satisfaction, and resolving complex issues.- Additional tasks include coordinating with various teams, managing escalations, analyzing trends to improve support processes, and providing high-quality customer service. Qualifications:- CPP / FPC must with strong HCM domain expertise.- Preference of 5+ years of HCM product experience.- Experience in Product Support and Customer Support.- Strong Analytical Skills and ability to identify and resolve issues.- Excellent Communication skills and a focus on Customer Satisfaction.- Ability to manage escalations and coordinate with cross-functional teams.- Experience in a leadership role is a plus.- Bachelor's degree / MBA in a relevant field. (ref:iimjobs.com)
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Lead, Product Support
7 days ago
Pune, Maharashtra, India UKG Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionAt UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers. UKG is one of the world's leading HCM cloud companies, supporting 80,000 organizations globally. Our Life-work Technology approach helps...
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Lead Product Support Representative
2 weeks ago
Pune, Maharashtra, India UKG Full time ₹ 15,00,000 - ₹ 25,00,000 per yearClose a minimum average of 50+ cases per month Act as a subject matter expert for the team specialized in the Payroll and HR domain Exhibit subject matter expertise on United States taxation, compensation and general legal practices Act as the main contact for customer escalations Clearly communicate trending issues to Tier 2, as needed Participate in...
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Platform Lead
23 hours ago
Pune City, Maharashtra, , India The Product Guys Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOur Engineering team is built on a solid foundation of lean methodology and continuous improvements. To help us continue to grow our offerings, we are looking for experienced Technology Leads, who will drive front -end initiatives across a range of products. We are looking for highly skilled problem solvers, with a strong background in cross -platform and...
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Senior Production Support Lead‹, VP
3 days ago
Pune, Maharashtra, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout The Role : Job Title - Senior Production Support Lead, VP Location - Pune, India Role Description- We are seeking a Senior Production Support Leadto take full ownership of L1 and L2 support operations across three strategic enterprise platforms: API Management Platform, Kafka-as-a-Service (KaaS) and Data Platform.- This is a senior leadership...
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Production Support Regional Lead
1 week ago
Pune - Business Bay, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per yearProduction Support Regional Lead, VP Job Description: Job Title: Production Support Regional Lead Location: Pune, India Corporate Title: Vice President Role Description This role will be part of the Enterprise services group responsible for supporting party and non-party Reference Data Services (RDS) applications. This position requires a...
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Production Support Regional Lead, VP
4 weeks ago
Pune, India Deutsche Bank Full timeJob Description Position Overview Job Title: Production Support Regional Lead Location: Pune, India Corporate Title: Vice President Role Description This role will be part of the Enterprise services group responsible for supporting party and non-party Reference Data Services (RDS) applications. This position requires a unique skill set requiring both...
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Implementation & Support
3 days ago
Pune, India Product Dossier Solutions Full time**Experience**: - 1+ years**: **Location**: - Pune (Work from Office)**: **Education**: - B.E/B.Tech, MCA,BCA, MBA-IT/Project Management**: **Duties and Responsibilities**: - Ability to communicate effectively with international team members and clients. - Ability to effectively and quickly understand business processes and understand how technology...
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Production Support, AS
3 weeks ago
Pune, India Deutsche Bank Full timeJob Title: Production Support, AS Location: Pune, India Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in Payments domain. Payments Production domain is a part of Cash Management under Deutsche Bank Corporate Banking division which supports mission critical payments processing and FX platforms for...
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Production Support, AS
3 weeks ago
Pune, India Deutsche Bank Full timeJob Title: Production Support, AS Location: Pune, India Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in Payments domain. Payments Production domain is a part of Cash Management under Deutsche Bank Corporate Banking division which supports mission critical payments processing and FX platforms for...
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Production Support
5 days ago
Pune, Maharashtra, India The Bank of New York Mellon Corporation Full timeJOB POSTING TITLE - Production Support Experts **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the...