Customer Service Representative

4 weeks ago

Kota, India RegisterKaro Full time

Job Title:Customer Support Representative Location:Gurugram Experience:0–2 years Job Type:Full-timeAbout the Role: We are looking for a motivated and empatheticCustomer Support Representativeto join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal candidate is a good communicator, solution-oriented, and passionate about delivering excellent service.Key Responsibilities: Respond to customer queries via phone, email, and chat in a timely and professional manner Resolve customer complaints and follow up to ensure full resolution Maintain customer records by updating account information Guide customers on product/service usage and troubleshoot basic issues Coordinate with internal teams (technical, operations, etc.) for issue resolution Provide feedback on recurring issues to help improve products and processes Maintain service levels (TAT, resolution quality, etc.) and handle escalations professionallyRequirements:Bachelor’s degree in any discipline Excellent verbal and written communication skills Strong problem-solving abilities and patience Proficiency in MS Office and ability to learn CRM tools Prior experience in a customer-facing role is a plus Willingness to work in shifts (if required)

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