Customer Support Executive

4 weeks ago

Solapur, Maharashtra, India Tyche Softwares Full time

Experience Required: Minimum 1 year in Customer Support (WordPress/WooCommerce preferred).

Overview

Tyche Softwares, a leader in WooCommerce plugins trusted by 200K+ stores worldwide, is hiring a Customer Support Executive. We're known for prompt, polite, and solution-driven support - and we're looking for someone who shares the same passion for helping customers.

What You'll Do

  • Troubleshoot and resolve WordPress & WooCommerce issues with confidence.
  • Communicate clearly and patiently with customers (via tickets, email, and live chat).
  • Spot recurring issues and share feedback with the dev team to improve products.
  • Keep plugin documentation updated with new features.
  • Manage tickets in FreeScout (or similar Customer Support Tool) and collaborate on Github.
  • Stay updated with our latest product releases.

Must Haves

  • Strong WordPress knowledge (troubleshooting, debugging, database, plugins).
  • Hands-on experience with WooCommerce.

Good to Have

  • Familiarity with AI tools for smarter support.

Why Join Tyche?

  • Flexible work timings
  • 16 paid leaves annually
  • Supportive, collaborative colleagues
  • Remote-friendly global team of 16 members (developers, support engineers, writers, testers)
  • Be part of a company behind top WooCommerce plugins like Order Delivery Date Pro, Booking & Appointment, and Abandoned Cart Pro (3M+ downloads).

About Tyche Softwares

We've been helping WooCommerce stores grow faster for over a decade. Our plugins simplify store management while improving conversions—and our support is one of the key reasons customers stick with us.

If you have 1+ year of customer support experience and want to grow with a product company that values both its team and customers, we'd love to hear from you.

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