Customer Support

3 weeks ago

Surat, India PropertyLoop Full time

Job Title: Customer Support & Admin Specialist Location:Remote (India-based preferred) Hours:Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm Company:PropertyLoop.co.uk Salary:Competitive | Based on ExperienceAbout the Role We’re PropertyLoop.co.uk, one of London’s fastest-growing PropTech platforms, revolutionising the way people rent, buy, and sell homes. We’re looking for an exceptional Customer Support & Admin Specialistto join our fully remote team. This is not a call centre role — it’s high-level, hands-on support across our lettings and sales operations. You’ll handle complex queries, support estate agents and clients, manage contracts, and own high volumes of admin tasks. If you're detail-obsessed, a fast thinker, and thrive under pressure — we want you.Key Responsibilities Respond to customer enquiries (email, live chat, phone, tickets) with speed and professionalism Manage tenancy and sales progress: contracts, payments, documentation, and compliance checks Liaise with landlords, tenants, agents, buyers and sellers — all with calm, clarity, and care Troubleshoot issues around maintenance, arrears, legal terms, and customer onboarding Keep workflows up-to-date across platforms like Excel, Stripe, HubSpot, and internal CRMsWho We’re Looking For Fluent in English (spoken and written) with impeccable grammar and tone Highly organised, proactive, and capable of handling a heavy admin workload Emotionally intelligent — calm under pressure, solution-oriented, and a clear communicator Tech-savvy — fast typing and confident navigating digital tools and CRMs Strong grasp of contracts, legal terms, or property workflows (a big plus) Remote setup ready: fast internet, noise-free space, webcam, and noise-cancelling headsetWhat You’ll Get Full training and daily support Opportunity to grow within a fast-scaling UK tech company Work with a sharp, mission-driven team Real ownership and career progressionThis Role Is Not For You If: You struggle with admin-heavy roles or multi-tasking You’re looking for a relaxed, low-volume support job You cannot commit to UK hours or weekend shifts

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