Product Support Team Lead

4 weeks ago

Bengaluru, Karnataka, India BiteSpeed Full time

About the role :

At BiteSpeed, providing the highest level of support possible has been a priority from Day 0. Weve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we cant compromise on, it should only go up. Weve scaled teams and are now looking for someone to lead Product Support for us and help our customers get successful.

What youll do :

- Lead our product support team and handle technical/product issues.

- Set up systems to log, categorize, and route bugs and feature requests to the product team.

- Review customer screen recordings to spot UI/UX roadblocks and share actionable feedback.

- Work directly with e-commerce founders in 50+ countries, helping them get the most out of our product.

- Use tools like SQL, JavaScript, Postman, and browser dev tools to debug and support product makes you a good fit :

- You care about creating a software service experience that parallels a Michelin star Italian restaurant.

- Youve worked at an early-stage SaaS startup (bonus points if youve led a team before).

- You have a deep understanding of SQL, JavaScript, Postman API testing and web You have a genuine interest in conversations with people from different backgrounds to learn about their and Location :

Location : Bangalore.

(ref:hirist.tech)

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