Customer Relationship Executive

3 days ago

New Delhi, India Chennai Chess Club Full time

Job Title:Customer Relationship Executive Experience:1 - 3 Years Location:Chennai - Anna NagarCompany Description The Chennai Chess Club is India's fastest-growing chess community, committed to delivering top-tier chess education globally and hosting engaging meetups in Chennai. With close to 1000 students worldwide and numerous events in the city, we are your ultimate destination for all things chess.Role Description This is a full-time on-site role for a Customer Relationship Executive based in Chennai. The Executive will act as the primary bridge between parents, students, and the club — ensuring that parents remain informed, engaged, and satisfied with their child’s progress. The role involves tracking student performance, resolving academic or operational concerns, preventing dropouts, supporting fee collection, and proactively coordinating with coaches and the operations team to deliver an excellent parent experience.Key Responsibilities Parent Engagement:Build strong relationships with parents, regularly check in on satisfaction, and serve as the human face of the club. Curriculum Support:Understand the curriculum thoroughly, answer parent queries confidently, and guide them on upcoming milestones. Progress Tracking:Monitor each student’s learning pace; escalate issues to Ops/Coaches and work on solutions where needed. Batch Management:Assess whether assigned batches suit each student and reassign when necessary for better fit. Parent Deliverables:Educate parents about their responsibilities (e.g., creating Lichess accounts, encouraging tournament participation) and ensure compliance. Retention & Dropout Prevention:Spot disinterest early, understand challenges, and troubleshoot to keep students engaged. Fee Follow-up:Reach out to fee defaulters, understand concerns, and resolve issues to ensure timely payments. Classroom Presence:Attend assigned student sessions, observe proactively, and resolve issues that may impact satisfaction.Qualifications Bachelor’s degree in any discipline (preferably in Business Administration, Communication, Psychology, or Education). 1–3 years of experience in customer relationship management, parent engagement, academic counselling, or similar client-facing roles. Excellent communication skills in English and Tamil — both verbal and written. Strong listening, empathy, and problem-solving skills to handle parent concerns effectively. Comfort with CRM tools, MS Excel and Google Sheets/Docs Ability to coordinate across teams (coaches, operations, and accounts) and maintain timely follow-ups. A positive, patient, and proactive attitude with a passion for student progress and parent satisfaction. Willingness to work on-site from Chennai and occasionally attend student sessions. Ability to play chess and a basic understanding of chess coaching are preferred.

  • Customer Relationship Executive

    7 days ago

    New Delhi, India McLine Studios Full time

    Job Title: Customer Relationship Executive (International Clients) Job Summary: The Customer Relationship Executive is Responsible for managing and maintaining positive relationships with our company’s overseas clients. This includes providing support and assistance to clients, handling clients inquiries and complaints, and working to resolve any issue...

  • Customer Relationship Executive

    6 days ago

    New Delhi, India SkyBlue — Your Creative Space Full time

    Customer Relationship ExecutiveSkyBlue Experience Studio | SBR, Ahmedabad | Full-TimeSkyBlue is a Creative lifestyle retail brand offering thoughtfully curated stationery, premium gifting and creative art supplies, and office essentials. Our SkyBlue Experience Studio at SBR, Ahmedabad, reflects the elevated retail experience we stand for, contemporary,...

  • Customer Relationship Executive

    7 days ago

    New Delhi, India SkyBlue — Your Creative Space Full time

    Customer Relationship ExecutiveSkyBlue Experience Studio | SBR, Ahmedabad | Full-TimeSkyBlue is a Creative lifestyle retail brand offering thoughtfully curated stationery, premium gifting and creative art supplies, and office essentials. Our SkyBlue Experience Studio at SBR, Ahmedabad, reflects the elevated retail experience we stand for, contemporary,...

  • Customer Relationship Executive

    7 days ago

    New Delhi, India Little Nap Designs Pvt. Ltd. Full time

    **CRM Executive Responsibilities** Manage large amounts of incoming phone calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right...

  • Customer Relationship Executive

    7 days ago

    Delhi, Delhi, India Bikanervala Foods Pvt Ltd Full time

    **KEY DELIVERABLES/ RESPONSIBILITIES** - **Understanding customer needs** - CRM executives need to be able to learn about customer needs and complaints, and to explain possible solutions. **Build relationships** CRM executives need to be able to build lasting relationships with customers and other team members. **Use software and databases** - CRM...

  • Client Relationship Executive

    2 weeks ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time

    **Job Title**: Client Relationship Executive ( Freshers & Experience ) **Location**:Delhi ( Patel Nagar) **Working Days**:5.5 Days **Responsibilities**: Generate leads through outbound cold calls. Explain company products/services to potential clients. Maintain and update lead records. **Requirements**: Good communication skills in...

  • Customer Relation Executive

    3 days ago

    Sanjay Enclave, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Hiring Now – Customer Relation Executive (CRE)Location: Sanjay Gandhi Transport NagarSalary: 15k to 25kJob Type: Full-time | On-siteAbout the Role:We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of...

  • Customer Relationship Executive

    2 weeks ago

    New Delhi, India GreenAds Global Full time

    Job Title: Customer Relationship Executive - OnboardingDepartment: Sales Location: Kochi, Kaloor Reports To: Sales Head - Vidya VS Salary Package: INR 18000 - INR 22000Job OverviewWe are seeking a proactive and customer-focused Jr. Executive – Customer Success to join our team. The ideal candidate will play a key role in supporting presales meetings,...

  • Customer Relationship Executive

    7 days ago

    Delhi, Delhi, India Fitspire Full time

    **URGENT OPENING AS CUSTOMER SUPPORT EXECUTIVE.** At **FITSPIRE**, we thrive when our people thrive. To put our products and solutions into the hands of consumers worldwide, we need a professional who knows how to connect. We are currently looking for an account executive to be the leading force that fuels our growing client relationships in the market. The...

  • Customer Relationship Executive

    1 week ago

    Delhi, India SkyBlue — Your Creative Space Full time

    Customer Relationship Executive SkyBlue Experience Studio | SBR, Ahmedabad | Full-TimeSkyBlue is a Creative lifestyle retail brand offering thoughtfully curated stationery, premium gifting and creative art supplies, and office essentials. Our SkyBlue Experience Studio at SBR, Ahmedabad, reflects the elevated retail experience we stand for, contemporary,...