Technical Help Desk Specialist
3 days ago
Job DescriptionPosition: Technical Help Desk SpecialistLocation: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and professionalism are valued as highly as technical expertise.⚠️ Important:- Candidates must have a minimum of 3 years of hands-on SQL experience. Applications with less than 3 years of SQL experience will not be considered. - This is not a BPO/call-center role. Applicants with primarily BPO backgrounds are not eligible. - We require very high proficiency in English (both written and spoken) and prior experience in direct customer interaction.Key Responsibilities- Serve as the first point of contact for customers experiencing technical issues, providing patient and empathetic support. - Communicate effectively and professionally with customers, ensuring complex technical concepts are explained in clear, simple English. - Apply SQL skills to research data, run queries, and investigate root causes of issues. - Diagnose and troubleshoot technical problems across software and systems, striving for first-contact resolution whenever possible. - Accurately log, track, and update customer issues, ensuring timely follow-ups and complete resolution of every ticket. - Manage multiple open tickets effectively, prioritizing based on urgency and business impact. - Work independently with minimal supervision while also contributing as a strong, collaborative team member.What We Are Looking For (Must-Haves)- 3–5 years of proven experience in a technical support/helpdesk role with direct customer-facing responsibilities. - Minimum 3 years of solid SQL experience (must be able to write and execute queries confidently). - Excellent English proficiency (both written and spoken) — able to communicate with clarity, empathy, and professionalism. - Strong problem-solving skills with a logical, analytical approach to issue resolution. - Highly organized, detail-oriented, and committed to owning tasks through to completion. - Self-motivated, adaptable to fast-paced environments, and able to remain calm under pressure. - This is not a BPO role – the role demands technical troubleshooting and SQL proficiency, not call handling.Why Join Us?This role offers the opportunity to be part of a critical and growing team where your contributions will have a direct impact. You will:- Work directly with customers and make a tangible difference in their experience. - Sharpen both your technical expertise and professional communication skills. - Thrive in a supportive, collaborative environment that values growth, ownership, and excellence.
-
Technical Help Desk Specialist
5 days ago
Delhi, India Stabdha Pvt Ltd Full timeJob DescriptionPosition: Technical Help Desk SpecialistLocation: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and...
-
Technical Help Desk Specialist
3 days ago
Delhi, India Stabdha Pvt Ltd Full timeJob DescriptionPosition: Technical Help Desk SpecialistLocation: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and...
-
Technical Help Desk Specialist
4 days ago
Delhi, India Stabdha Pvt Ltd Full timeJob DescriptionPosition: Technical Help Desk SpecialistLocation: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and...
-
Help Desk Specialist
3 days ago
New Delhi, India Crane Worldwide Logistics Full timeCrane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and...
-
Help Desk Coordinator
9 hours ago
New Delhi, Noida, India Mayanks It Solutions Full time ₹ 3,50,000 - ₹ 6,50,000 per yearResolve help desk service calls using documented procedures. Support IT staff members on support work. Handle routine Help Desk calls to ensure timely resolution. Handle Help Desk ticketing system through Track IT. Must have IT Experience. Required Candidate profileAspiring Candidate should be Young, dynamic energetic promising with Technical Experience in...
-
IT Help Desk
4 days ago
New Delhi, India Unique Job Solutions Full time**IT Help Desk **Key Attributes** OS/Networking : Windows XP.Windows7/8/8.1/10. HARDWARE : Knowledge about troubleshooting of desktop. Install updated versions of the equipment, software and hardware already in use. Responsible for handle Domain related issue
-
Help Desk Analyst
3 days ago
New Delhi, India ALIANDO Full timeJob Title: Help Desk AnalystDepartment: Managed ServicesPosition Type: Full TimeLocation: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO...
-
Service Desk Analyst
3 days ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
-
Service Desk Analyst
1 day ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
-
Help Desk Administrator
2 weeks ago
New Delhi, India Check Point Software Full timeTitle - Helpdesk AdministratorJob DescriptionCheck Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services. You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions...
