Help Desk Specialist
4 weeks ago
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.Essential Job Functions:- Works with users of shipping automation software to diagnose issues and provide solutions - Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training - Escalates more complex issues to subject matter experts as needed - Identifies common problems and documents best practices - Provides incident management - Provides basic user training as needed - Ensures support SLAs are met for Level 1 to Level 3 issues - Acts as systems expert for enterprise application systems - Other duties as assigned.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Requirements:- Job may require extended sitting or standing, use of standard office equipment.Other Skills/Abilities:- Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease - Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client - Ability to take ownership of moderate issues/assignments and follow through to completion - Demonstrates aptitude to prioritize and handle multiple issues simultaneously - Effective oral and written communication skills - Strong analytical skills - Strong attention to detail and accuracy - Ability to work independently in a dynamic paced logistics/forwarding environment - Ability to function and contribute in team environment - Effective time management and project management skills - Must be willing to work flexible hours - Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus - Knowledge of Java tools, iReport tools and SQL Scripting.Education and Experience:- 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.Certifications and Licenses:- Professional certification may be required in some areas.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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Technical Help Desk Specialist
4 weeks ago
New Delhi, India Stabdha Pvt Ltd Full timeJob DescriptionPosition: Technical Help Desk SpecialistLocation: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and...
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Help Desk Coordinator
4 hours ago
New Delhi, Noida, India Mayanks It Solutions Full time ₹ 3,50,000 - ₹ 6,50,000 per yearResolve help desk service calls using documented procedures. Support IT staff members on support work. Handle routine Help Desk calls to ensure timely resolution. Handle Help Desk ticketing system through Track IT. Must have IT Experience. Required Candidate profileAspiring Candidate should be Young, dynamic energetic promising with Technical Experience in...
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Technical Help Desk Specialist
4 weeks ago
Delhi, India Stabdha Pvt Ltd Full timeJob DescriptionPosition: Technical Help Desk SpecialistLocation: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and...
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Technical Help Desk Specialist
3 weeks ago
Delhi, India Stabdha Pvt Ltd Full timeJob DescriptionPosition: Technical Help Desk SpecialistLocation: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and...
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Help Desk Analyst
4 weeks ago
New Delhi, India ALIANDO Full timeJob Title: Help Desk AnalystDepartment: Managed ServicesPosition Type: Full TimeLocation: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO...
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Help Desk Operator
4 days ago
Naraina, Delhi, Delhi, India SVS International Full time**About SVS International**:Established in 1994, SVS International is a niche leader in IT Infrastructure, Electronic Security, and Surveillance solutions across India, offering a wide range of advanced technology services. **Help Desk Operator** **About the Role**:We are seeking a well-spoken and organized **Help Desk Operator** to handle customer queries,...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience -2 to 5 years Location -PuneIT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Help Desk Administrator
4 weeks ago
New Delhi, India Check Point Software Full timeTitle - Helpdesk AdministratorJob DescriptionCheck Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services.You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions...
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Sr Trading Specialist
3 days ago
New Delhi, India The Trade Desk Full timeAbout the job Location: New DelhiType: Full-Time Experience: Mid LevelIndustries: Online Advertising, Internet, Marketing & AdvertisingCompensation: Competitive compensationThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful...
