Help Desk Specialist

3 days ago

New Delhi, India Crane Worldwide Logistics Full time

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.Essential Job Functions:- Works with users of shipping automation software to diagnose issues and provide solutions - Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training - Escalates more complex issues to subject matter experts as needed - Identifies common problems and documents best practices - Provides incident management - Provides basic user training as needed - Ensures support SLAs are met for Level 1 to Level 3 issues - Acts as systems expert for enterprise application systems - Other duties as assigned.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Requirements:- Job may require extended sitting or standing, use of standard office equipment.Other Skills/Abilities:- Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease - Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client - Ability to take ownership of moderate issues/assignments and follow through to completion - Demonstrates aptitude to prioritize and handle multiple issues simultaneously - Effective oral and written communication skills - Strong analytical skills - Strong attention to detail and accuracy - Ability to work independently in a dynamic paced logistics/forwarding environment - Ability to function and contribute in team environment - Effective time management and project management skills - Must be willing to work flexible hours - Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus - Knowledge of Java tools, iReport tools and SQL Scripting.Education and Experience:- 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.Certifications and Licenses:- Professional certification may be required in some areas.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

  • Technical Help Desk Specialist

    2 days ago

    New Delhi, India Stabdha Pvt Ltd Full time

    Job DescriptionPosition: Technical Help Desk SpecialistLocation: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and...

  • IT Help Desk

    4 days ago

    New Delhi, India Unique Job Solutions Full time

    **IT Help Desk **Key Attributes** OS/Networking : Windows XP.Windows7/8/8.1/10. HARDWARE : Knowledge about troubleshooting of desktop. Install updated versions of the equipment, software and hardware already in use. Responsible for handle Domain related issue

  • Technical Help Desk Specialist

    4 days ago

    Delhi, India Stabdha Pvt Ltd Full time

    Job DescriptionPosition: Technical Help Desk SpecialistLocation: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and...

  • Technical Help Desk Specialist

    2 days ago

    Delhi, India Stabdha Pvt Ltd Full time

    Job DescriptionPosition: Technical Help Desk SpecialistLocation: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and...

  • Technical Help Desk Specialist

    3 days ago

    Delhi, India Stabdha Pvt Ltd Full time

    Job DescriptionPosition: Technical Help Desk SpecialistLocation: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and...

  • Help Desk Analyst

    3 days ago

    New Delhi, India ALIANDO Full time

    Job Title: Help Desk AnalystDepartment: Managed ServicesPosition Type: Full TimeLocation: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO...

  • Help Desk Executive

    2 days ago

    Connaught Place, Delhi, Delhi, India S.K Facility Management Services Pvt. Ltd Full time

    The Help Desk Executive will be the first point of contact for visitors and callers, providing accurate information, assistance, and guidance in **English and Hindi**. This role focuses on **administrative and visitor support**, ensuring smooth operations and excellent customer experience. **Key Responsibilities**: - Greet and assist visitors, guests, and...

  • Product Development Intern

    1 day ago

    Delhi, Delhi, India Founder Help Desk Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionFounder Help Desk is a dedicated support ecosystem for entrepreneurs, startups, and business owners. We are your trusted partners in navigating the complexities of building, running, and scaling a successful business.Role DescriptionThis is an on-site internship role for a Product Development Intern located in Delhi, India. The Product...

  • Help Desk Administrator

    1 week ago

    New Delhi, India Check Point Software Full time

    Title - Helpdesk AdministratorJob DescriptionCheck Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services. You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions...

  • Help Desk Administrator

    4 days ago

    New Delhi, India Check Point Software Full time

    Title - Helpdesk AdministratorJob DescriptionCheck Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services.You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions...