Telesales Team Lead

3 weeks ago


Agra, India Curefit - house of cult Full time

Position : Telesales Team Lead

Location : Bangalore


Responsibilities:

  • The Team Lead must have a passion for data, efficiency, accuracy, and coaching & developing others.
  • Review team capacity, identify risks and opportunities, and work closely with stakeholders to reassess prioritization as needed as per the business goals and implement the activities
  • Works with internal/external teams and uses his/her knowledge and expertise to execute business goals
  • Manage a team of 15-20 Telesales consultants on a day-to-day basis monitoring job or queue adherence, volume, and quality
  • Develop the work schedule for the week by balancing capacity across various processes
  • Ensure productivity/utilization is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
  • Responsible for known SLAs and task completion targets (within provided capacity). File and track tickets, following up on blocks to productivity
  • Devises and implements performance improvement plans for consultants. Provides regular coaching and feedback to direct reports with regard to utilization, quality, performance, behavior and career development.
  • Holds team members accountable for performance based on metrics and adherence to rules and guidelines.
  • Implement process improvement projects that impact team level performance. Participates in new workflow roll out projects.


Requirements/preferable qualifications:

  • 2 years of experience in a people management role
  • Bachelor degree qualification or equivalent work experience
  • Strong attention to detail and organizational skills
  • Strong judgment and instincts and able to prioritize in complex, fast-paced environment
  • Strong people management skills and ability to lead by example
  • Ability to adapt to dynamic project requirements
  • High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential.


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