Sterling Hospitals
2 months ago
Job Description: A Zonal Director of Operations is a strategic leader responsible for overseeing the operational efficiency and performance of a specific geographical region or zone within an organization. Their primary objective is to align zonal operations with the overall business strategy, ensuring optimal resource utilization, cost-effectiveness, and achievement of key performance indicators (KPIs).
Key Responsibilities
Strategic Planning and Execution:
- Developing and implementing operational strategies for the zone in alignment with the overall hospital's mission and goals.
- Conducting market analysis to identify growth opportunities and competitive advantages.
- Setting performance benchmarks and KPIs for the zone and monitoring progress.
Business Development:
- Identifying and developing new business opportunities within the zone.
- Building relationships with key stakeholders, including doctors, payers, and community leaders.
- Developing a strong network of doctors (Internal and externally) leading to growth of the business of existing clinical specialty and addition of the new clinical specialty for a sustainable business growth.
- Representing the hospital in the local community.
Operational Excellence:
- Design, develop and implement the standard operating process keeping view of the industry benchmarks and establish Key Performance Indicators for the regular performance monitoring for all aspects of the business.
- Overseeing the day-to-day operations of multiple hospitals within the zone/ defined business geographies.
- Ensuring optimal utilization of resources, including manpower, equipment, and infrastructure.
- Implementing process improvements and streamlining operations to enhance efficiency and productivity.
- Managing the facility's infrastructure, maintenance, and upkeep.
- Responsible to drive tech-lead initiatives to improve patient experience and cost optimization and resource utilization.
- Doctor recruitment, engagement and retention.
Financial Management:
- Developing and managing the zonal budget.
- Monitoring revenue and expenditure to ensure financial viability.
- Identifying cost-saving opportunities and implementing them effectively.
- Analyzing financial performance and providing regular reports to the management.
Quality Assurance and Patient Safety:
- Implementing and maintaining quality standards and patient safety protocols.
- Conducting regular audits and inspections to ensure compliance.
- Analyzing patient feedback and implementing corrective actions.
Regulatory Compliance:
- Ensuring adherence to all applicable laws, regulations, and accreditations.
- Managing relationships with regulatory bodies.
- Conducting regular compliance audits and risk assessments.
- Hospital and Healthcare Statutory compliance and liasoning with all relevant authorities.
Human Resources Management:
- Overseeing recruitment, training, and development of staff across the zone.
- Building and leading high-performing teams.
- Ensuring employee engagement and satisfaction.
- Handling employee relations and resolving conflicts.
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