Customer Support Associate

3 weeks ago

Chennai, India Galaxy Health Insurance Full time

Key Responsibilities: Customer Support Associate

Handle customer queries, complaints, and requests professionally and efficiently.
Provide accurate information on policies, claims, and services request.
Ensure prompt resolution of customer issues while maintaining quality standards.
Communicate effectively in multiple languages (English, Hindi, and any regional language).
Document interactions and maintain customer records.
Adhere to service level agreements (SLAs) and compliance guidelines.
Collaborate with internal teams to escalate and resolve complex cases.
Work Schedule:
Ability to work in a 24x7 rotational shift environment
Working Hours: 8 hours per day.
Rotational Weekly Off (1 day off per week).
Desired Skills:
Strong problem-solving abilities.
Customer-first attitude.
Multitasking and active listening skills.
Team player with adaptability to dynamic work culture.
Why Join Us?
Opportunity to work with a leading Health Insurance brand.
Professional growth & training programs.
Employee-friendly policies with a collaborative work environment.

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Requirements

Eligibility Criteria:
Minimum Qualification: HSC (12th Pass) / Graduate in any stream.
0-3 years of experience in Customer Support (Insurance sector preferred).
Proficiency in English, Hindi, and at least one regional language (Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, etc.).
Excellent verbal and written communication skills.
Basic computer knowledge and typing speed.

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