Customer Success Associate
1 week ago
Company Description
Qapita is a leading provider of digital equity management solutions. Our platform simplifies and automates equity management for startups, founders, investors, and employees. We help companies manage their ESOPs, cap tables, and fundraising activities efficiently and transparently. Our mission is to empower companies with tools that make equity management seamless and accessible, fostering growth and success. We are a market leader in Equity Management and Marketplace solutions for unlisted companies in India and Southeast Asia.
Our software solution streamlines the equity management process around Cap Tables, ESOPs, and transactions; Qapita Marketplace facilitates liquidity to ESOP holders and shareholders via structured buyback programs and secondary transactions.
We are founded by three experienced cofounders, each with over twenty years of track record in investment banking, corporate venture capital and technology sectors; and backed by East Ventures, Vulcan Capital, Nyca Partners, MassMutual Ventures, Endiya Partners, Citi, Alto Partners, and numerous marquee angel investors.
What You'll Do:
- Champion Client Onboarding: Be the superhero who guides our B2B clients through the onboarding journey, ensuring they smoothly transition to the Qapita platform.
- Data Expert: Help clients gather, validate, and upload their data. Accuracy is key, and you'll be the wizard making sure everything is spot on. This activity involves, reviewing ESOP Schemes and understanding CapTable Investment transactions
- Training Guru: Conduct engaging training sessions that empower clients to become Qapita pros. Your goal? Maximize their platform experience.
- Process Innovator: Always on the lookout for ways to make our onboarding process even better. Your ideas matter
- Team Collaborator: Work closely with sales, product, and customer success teams to ensure a seamless handover and ongoing support.
- Documentation Master: Create and maintain onboarding checklists, guides, and FAQs that clients can rely on.
- Problem Solver: Troubleshoot and resolve any technical hiccups clients encounter. You're their go-to for solutions.
- Client Communication: Maintain regular communication with clients throughout the onboarding process, addressing any questions or concerns promptly.
What You Bring:
- Customer-First Mindset: You’re all about delivering an exceptional client experience.
- Communication: Excellent verbal and written communication skills to clearly convey information to clients and teams.
- Problem-Solving Skills: Sharp analytical skills to tackle client challenges head-on.
- Tech Savvy: Familiarity with B2B SaaS platforms and understanding equity management, Cap Tables, and Venture Capital Industry is a big plus.
- Project Juggler: Ability to manage multiple onboarding projects.
- Detail-Oriented: With Multiple data points during Onboarding, Your attention to detail ensures nothing slips while reviewing or understanding the customer’s data.
- Team Player: Collaboration is your middle name.
Your Background:
- Education: Bachelor’s/Master’s degree in business administration, Finance, or a related field.
- Experience: At least 1-2 years in client onboarding, customer success, or similar roles in a B2B SaaS environment.
- Knowledge: Understanding of Startup Landscape Industry, ESOPs, CapTable calculations and related financial concepts is a big plus.
Qualifications
- Equity Management, Cap Tables, and ESOPs proficiency
- Experience in financial transactions and market analysis
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Excel and financial modeling
- Bachelor’s degree in Finance, Business, or a related field
What’s in It for You?
- Career Trajectory: Start as an Executive Customer Onboarding, advance to Senior Executive within 1-2 years, and then progress to Associate and eventually Team Lead.
- Impactful Work: The chance to make a real difference for our clients and contribute to Qapita's success. Your work will directly impact our growth and customer satisfaction.
- Learning Environment: Access to continuous learning opportunities, mentorship from industry experts, and exposure to the latest technologies in equity management.
- Compensation (CTC) - INR 7 to 9 LPA
-
Customer Success Executive
3 weeks ago
Bengaluru, India Quest For Success Full timeCompany Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...
-
Customer Success Executive
3 weeks ago
Bengaluru, India Quest For Success Full timeCompany Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...
-
Customer Success Executive
2 weeks ago
Bengaluru, India Quest For Success Full timeCompany Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...
-
Customer Success Associate
7 months ago
Bengaluru, India Narvar Full time**Narvar Hybrid Eligible locations**:Atlanta, GA | Austin, TX | New York, NY | San Francisco, CA | London, UK | Bangalore, India | Tokyo, Japan **Narvar is growing!** We are hiring a Customer Success Associate to help scale our customer base. You are a person who is self-motivated, problem solver and willing to learn and take action. You get to work with...
-
Bengaluru, India Quest For Success Full timeCompany DescriptionQuest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...
-
Customer Success Associate
6 months ago
Bengaluru, India Aeries Technology Full timeJob Id: Aeries/442/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 5 Years Qualification Graduate *** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Customer Success Associate Position Overview: The Customer Success Associate is a critical support role within the...
-
Customer Success Associate
2 days ago
Bengaluru, Karnataka, India Proactive for her Full time**Proactive For Her** is looking for **Customer Success Associate**for **Koramangala, Bangalore** location **Qualification**:Anyone with Bachelors Degree(preferably in Health care, Hospital) **Experience**: Fresher - 1 years experience **Designation**: Customer Success Associate **Gender**:Female Only **Location**: Indiranagar, Bangalore - Strong...
-
Customer Success Associate
6 months ago
Bengaluru, Karnataka, India Aeries Technology Full timeJob Id: Aeries/847/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 5 Years Qualification Graduate **Job Description*** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Customer Success Associate Position Overview: The Customer Success Associate is a critical support...
-
Customer Success Associate
6 months ago
Bengaluru, India Glue Up Full time**Customer Success Associate (SaaS)** We are seeking a highly motivated and customer-centric individual to join our team as a SaaS Customer Success Associate. As a Customer Success Associate, you will play a critical role in ensuring the success and satisfaction of our SaaS customers. You will be responsible for building strong relationships, onboarding,...
-
Customer Success Associate
6 months ago
Bengaluru, Karnataka, India Vimoksha Beverage Solutions Private Limited Full timeWe are looking for a Customer Success Associate who focuses on building and maintaining positive relationships with customers. Your responsibilities include ensuring customer satisfaction with the company’s products and services, addressing concerns, and identifying opportunities to enhance the overall customer experience. Key responsibilities - Respond...
-
Associate Customer Success
6 months ago
Bengaluru, Karnataka, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Customer Success Associate
3 days ago
Bengaluru, India HealthAsyst® Full timeAbout HealthAsystHealthAsyst® is an IT service and product company. It is a leading provider of IT services to some of the largest healthcare IT vendors in the United States. We bring the value of cutting-edge technology through our deep expertise in product engineering, custom software development, testing, large-scale healthcare IT implementation and...
-
Customer Success Associate
6 months ago
Bengaluru, India FullThrottle Labs Full time**About Us**: - PyjamaHR is the world's Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle. We have raised a funding round from some of the best investors globally and are looking forward to scaling rapidly. Join us to be a...
-
Customer Success Associate
2 months ago
Bengaluru, Karnataka, India Datadog Full timeAs a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology...
-
Customer success associate
1 month ago
Bengaluru, India Turbostart Full timeWho are we:Turbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today. After 4 Years and 5 Funds...
-
Customer Success Associate
1 month ago
Bengaluru, India Turbostart Full timeWho are we:Turbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today. After 4 Years and 5 Funds...
-
Customer Success Associate
6 months ago
Bengaluru, India Oben electric Full time**About Oben Electric**: Oben Electric is deeply inspired by the qualitative engineering and highest automobile standards set across the globe. Parallelly, it also has a strong belief that such advanced technologies and progressive know-how can be provided to the Indian consumer across the EV Industry. At Oben Electric, we design, develop, and manufacture...
-
Customer Success Associates
6 months ago
Yelahanka New Town, Bengaluru, Karnataka, India ETOE Full time**CUSTOMER SUCCESS ASSOCIATES**: - Education Solutions Company YELAHANKA NEW TOWN, BENGALURU **Applicants residing within 10 km of Yelahanka only need to Apply** To fuel our growth we are looking for a passionate **CUSTOMER SUCCESS ASSOCIATE** immediately. This role would be part of the B2C and B2B sales functions in driving a new customer acquisition,...
-
Associate Director-Customer Success
1 month ago
Bengaluru, India Graphy Inc. Full timeCompany:GraphyJob Overview:The Associate Director of Customer Success at Graphy plays a pivotal role in ensuring that customers achieve their goals and maximize revenue potential through the platform. This role focuses on strategic account management, overseeing onboarding, and driving long-term customer satisfaction and success within a revenue-share...
-
Customer Success Associate
3 days ago
Bengaluru, India HealthAsyst® Full timeAbout HealthAsystHealthAsyst® is an IT service and product company. It is a leading provider of IT services to some of the largest healthcare IT vendors in the United States. We bring the value of cutting-edge technology through our deep expertise in product engineering, custom software development, testing, large-scale healthcare IT implementation and...