Customer Success Associate
6 months ago
**About Oben Electric**:
Oben Electric is deeply inspired by the qualitative engineering and highest automobile standards set across the globe. Parallelly, it also has a strong belief that such advanced technologies and progressive know-how can be provided to the Indian consumer across the EV Industry. At Oben Electric, we design, develop, and manufacture electric two-wheelers in-house, making our products completely 'Made in India'. It was founded in the year 2020, by IIT Kharagpur and IIM-B alumni with a strong team having prior successful entrepreneurial experience and hands-on expertise in developing Electric two-wheelers.
**Why Oben Electric?**
- It's in a EV space
- It's an innovation driven company
- Fastest growing Electric 2-Wheeler start-up and well-funded
- You will get massive opportunities to enhance your skills
**Position - Customer Success Associate**
**Employment Type - **Full-Time & Permanent
**Core responsibilities**:
- Handle customer objections effectively and improve CSAT.
- Assumes responsibility to solve customer problems.
- Ensures commitment to customers are met and in a timely manner.
- Solicits opinions and ideas from customers.
- Strive for high quality and complies with clearly defined rules and policies.
- Is cautious and disciplined to focus and meet the targets for Customer Success metrics such as CSAT, FCR, Quality etc.
- Is viewed as a customer understanding expert internally. Understand and empathize customer's issues.
- Manages fair workload and willing to go the extra-mile to meet the desired results.
- Builds strong relationships both Internal and external stakeholders.
**Preference**:
- Excellent oral and communications skills
- Proficiency in English is a must. Additionally knowledge in Hindi and at least 2 south Indian languages are preferred.
- Experience in customer support is an added advantage
- Freshers with zeal for customer experience are welcome
- Flexible with rotational offs and shifts.
- Willing to commute to office on his own.
**Experience**:
- 1+ Years of Experience
**Other**:
- Willing to work from Office
- Immediate joiners preferred
**Job Types**: Full-time, Permanent
**Salary**: ₹100,000.00 - ₹300,000.00 per year
**Benefits**:
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Work Location: In person
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