Customer Success Associate

2 weeks ago


Bengaluru, India Prosperr.io Full time
Prosperr.io

, where we're revolutionising income tax management for salaried individuals and help alleviate the tax burden. Join our dynamic startup culture, where you'll contribute to a one-of-a-kind product and vision, powered by cutting-edge AI & ML technologies. Be part of the change at

Prosperr.io

and shape a brighter financial future for all.

This role offers an exciting opportunity for hands-on experience in customer service and client management within a dynamic and innovative environment. As a Customer Success Associate, you will play a crucial role in supporting our customers and contributing to the overall success of our business.

Responsibilities:Manage customer inquiries and interactions via phone, chat, and email, providing timely and helpful assistance to ensure a positive customer experience.Coordinate and schedule interactions between customers and stakeholders efficiently and accurately.Maintain organize records of customer interactions and transactions, ensuring data integrity and completeness.Collaborate with team members to identify opportunities for process improvement and enhance the customer experience.Contribute to special projects and initiatives as assigned, gaining exposure to various aspects of our business operations.

Qualifications:1-2 years of experience in client facing roles.Bachelor's degree in Engineering or a related field.Strong communication and interpersonal skills, with the ability to effectively engage with customers and team members.Excellent multitasking abilities with a keen attention to detail.Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and ability to quickly learn and adapt to new software tools.Positive attitude, eagerness to learn, and a commitment to contributing to a collaborative team environment.

Benefits:Competitive salary and benefits package.Opportunity for growth and advancement within the company.Direct mentorship from founder's & leadership.Exposure to a dynamic and innovative work environment where you can develop valuable skills and build a professional network.



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