End User Support Specialist

3 days ago


Mumbai, India Vizlogic Digital Solutions Pvt. Ltd. Full time

Job Responsibilities

  • Provide high-quality technical support for all employees (the customer) via the global IT Service Desk: Email, voice, chat, and in person
  • Create and update Knowledge Base articles to increase service quality through consistent and predictable solutions and promote self-service resources Deliver timely solutions, excellent communication.
  • Liaise with Applications, Infrastructure, Compliance, Security, and other teams to establish and update support workflows (knowledge) in a dynamic environment
  • Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management.
  • Provide shift-left methodology to new solutions from escalation teams to build up the HMH knowledge base.
  • Embody a colleague-centric culture of trust, communication, and support


Qualifications

  • Strong technical skills supporting end users in MS Azure, Entra ID, Endpoint Manager, and Office 365
  • Excellent written and spoken communications in English, and local language
  • Minimum of 3 years of experience in IT support environments (SD and onsite)
  • Familiar with ITIL framework and terminology, foundations certification is a plus
  • Ability to communicate technical information to non-technical users

Desired Characteristics

  • Demonstrated knowledge-centered approach to IT support
  • Skilled at preparing process documentation for KM and Training
  • Self-motivated, able to work under minimal supervision and demonstrate results


Additional Information

  • Must be legally authorized to work in India on a full-time basis, now or in the future, without employer sponsorship for employment visa status
  • No relocation assistance


Location – Office located in Thane, suburb of Mumbai, India (work-from-office position)



  • Mumbai, India HDFC Credila Financial Services Limited Full time

    About the Company:A Systemically Important Non-Deposit taking Non-Banking Finance Company looking to hire an End Point Security Expert.The Company focuses on providing Education Loans to Indian students for studies both in India and Abroad. The Company presently has a book size of over Rs. 24,000 croresResponsibilitiesMicrosoft O365 Support:Provide...


  • Mumbai, India HDFC Credila Financial Services Limited Full time

    About the Company: A Systemically Important Non-Deposit taking Non-Banking Finance Company looking to hire an End Point Security Expert. The Company focuses on providing Education Loans to Indian students for studies both in India and Abroad. The Company presently has a book size of over Rs. 24,000 crores Responsibilities Microsoft O365 Support: Provide...


  • Mumbai, India HDFC Credila Financial Services Limited Full time

    About the Company:A Systemically Important Non-Deposit taking Non-Banking Finance Company looking to hire an End Point Security Expert.The Company focuses on providing Education Loans to Indian students for studies both in India and Abroad. The Company presently has a book size of over Rs. 24,000 croresResponsibilitiesMicrosoft O365 Support: Provide...


  • Mumbai, India Protiviti India Member Firm Full time

    Job Overview:This role is essential for ensuring the smooth operation of all end-user technologies, providing a bridge between IT and the employees who rely on technology for their daily tasks.The IT End User Support Manager is responsible for overseeing the delivery of IT support services to the organization’s employees and ensuring that end users receive...


  • mumbai, India Vizlogic Digital Solutions Pvt. Ltd. Full time

    Job ResponsibilitiesProvide high-quality technical support for all employees (the customer) via the global IT Service Desk: Email, voice, chat, and in personCreate and update Knowledge Base articles to increase service quality through consistent and predictable solutions and promote self-service resources Deliver timely solutions, excellent...


  • mumbai, India Vizlogic Digital Solutions Pvt. Ltd. Full time

    Job Responsibilities Provide high-quality technical support for all employees (the customer) via the global IT Service Desk: Email, voice, chat, and in person Create and update Knowledge Base articles to increase service quality through consistent and predictable solutions and promote self-service resources Deliver timely solutions, excellent...


  • Mumbai, India Vizlogic Digital Solutions Pvt. Ltd. Full time

    Job Responsibilities Provide high-quality technical support for all employees (the customer) via the global IT Service Desk: Email, voice, chat, and in personCreate and update Knowledge Base articles to increase service quality through consistent and predictable solutions and promote self-service resources Deliver timely solutions, excellent...


  • Mumbai Metropolitan Region, India Protiviti India Member Firm Full time

    Job Overview: This role is essential for ensuring the smooth operation of all end-user technologies, providing a bridge between IT and the employees who rely on technology for their daily tasks. The IT End User Support Manager is responsible for overseeing the delivery of IT support services to the organization’s employees and ensuring that end users...


  • Mumbai Metropolitan Region, India Protiviti India Member Firm Full time

    Job Overview:This role is essential for ensuring the smooth operation of all end-user technologies, providing a bridge between IT and the employees who rely on technology for their daily tasks.The IT End User Support Manager is responsible for overseeing the delivery of IT support services to the organization’s employees and ensuring that end users receive...


  • Mumbai, India Piramal Capital & Housing Finance Limited Full time

    We are seeking a highly skilled End User Solution Architect to design, implement, and oversee our end-user computing environments. This role will involve leading the development of technology roadmaps, managing support teams, and ensuring integrated support services that enhance user experience while maintaining security and cost-effectiveness.Required...


  • Mumbai, India Aditya Birla Group Full time

    KRA's: Lead IT service delivery of 24/7 service operation and KPI , aligned to ITIL/ITSM standard ( ISO 20001) across corporate & manufacturing locations. Drive the IT Service Excellence initiatives & manage IT Helpdesk/COE Operation Own & Manage End-user support related services and ensure End user support compliances. Work closely with IT Infra,...

  • End User Support

    3 months ago


    Mumbai, India 3i Infotech CSL Full time

    Location - BKC 1)Handling experience in fortigate firewall and fortclient ems. 2) windows Server administration 3) all infra network administration - wifi, access point, switches, router,isp, ups backup 4) handling office 365 admin centre 5)asset management 6) support for hardware and software laptop desktop 7)coordinate with external vendors 8)...


  • Mumbai, Maharashtra, India Accelleron Full time

    At Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and...


  • mumbai, India Carnival Support Services India Pvt. Ltd Full time

    Job Description – Applications SpecialistDepartment: Information TechnologyReporting to (Job Title): IT ManagerNo of Direct Reports: NAOverall Purpose of Role: The Applications Specialist oversees the development, implementation, and support of all digital applications (including web / mobile applications) being used within CSSI. The Applications...

  • Support Specialist

    4 days ago


    Mumbai, India Accelya Group Full time

    Specialist - End User TechnologyMumbaiRole purpose:As a Specialist – you will manage and optimize our M365 environment, including Exchange Online, Teams, SharePoint, and Microsoft Entra (Azure AD). You will design and implement solutions to enhance productivity, collaboration, and security across the organization. Your role will involve ensuring seamless...

  • Support Specialist

    4 days ago


    mumbai, India Accelya Group Full time

    Specialist - End User TechnologyMumbaiRole purpose:As a Specialist – you will manage and optimize our M365 environment, including Exchange Online, Teams, SharePoint, and Microsoft Entra (Azure AD). You will design and implement solutions to enhance productivity, collaboration, and security across the organization. Your role will involve ensuring seamless...


  • Mumbai, India Carnival Support Services India Pvt. Ltd Full time

    Job Description – Applications SpecialistDepartment: Information Technology Reporting to (Job Title): IT Manager No of Direct Reports: NA Overall Purpose of Role: The Applications Specialist oversees the development, implementation, and support of all digital applications (including web / mobile applications) being used within CSSI. The Applications...


  • Mumbai, India Carnival Support Services India Pvt. Ltd Full time

    Job Description – Applications Specialist Department: Information Technology Reporting to (Job Title): IT Manager No of Direct Reports: NA Overall Purpose of Role: The Applications Specialist oversees the development, implementation, and support of all digital applications (including web / mobile applications) being used within CSSI. The Applications...


  • Mumbai, India Double HR Consultancy Full time

    Mumbai, Vile Parle East, Maharashtra Nagar - Share Urgent Openings “Sales Support Executive”End User (Pharmaceutical Company) Vile Parle East (Mumbai) Maharashtra Eligibility - Graduate with 2 years of Experience in Sales and distribution - Compulsory Knowledge of SAP (t-codes) in Sales & Distribution Module - Should have good writing & communication...

  • Support Specialist

    4 days ago


    Mumbai, India Accelya Group Full time

    Specialist - End User TechnologyMumbaiRole purpose:As a Specialist – you will manage and optimize our M365 environment, including Exchange Online, Teams, SharePoint, and Microsoft Entra (Azure AD). You will design and implement solutions to enhance productivity, collaboration, and security across the organization. Your role will involve ensuring seamless...