IT End User Support Architect

3 weeks ago

Mumbai, India Piramal Capital & Housing Finance Limited Full time

We are seeking a highly skilled End User Solution Architect to design, implement, and oversee our end-user computing environments. This role will involve leading the development of technology roadmaps, managing support teams, and ensuring integrated support services that enhance user experience while maintaining security and cost-effectiveness.


Required Qualifications:

  • Bachelor’s degree in Computer Science or a related technical field.
  • 10-14 years of experience in architectural design and implementation.
  • Extensive knowledge of end-user computing environments, including desktops, laptops, mobile devices, and peripherals.
  • Strong experience with Microsoft Windows (Windows 7 and Windows 10 Desktop), Apple macOS and iOS, Google Android, Chrome OS, Microsoft Group Policy configurations, and OS image engineering and deployment.
  • Proficient with device management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, Jamf, AV/EDR, DLP, and similar platforms.
  • Hands-on experience with Office 365 and associated products and services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, O365 Groups, Yammer, Skype for Business, PowerApps, Flow, and/or Visio.
  • Proven ability to design and manage end-user support architecture effectively.
  • Experience with infrastructure planning and cloud-based services integration.
  • Strong analytical, prioritization, and task management skills.
  • Excellent oral, written, and presentation communication skills.


Key Responsibilities:

  • Develop and maintain the architecture for end-user computing environments, ensuring alignment with organizational goals and industry best practices.
  • Define and implement the technology roadmap for end-user support, driving innovation and continuous improvement.
  • Lead and manage the end-user support team, optimizing processes to deliver efficient and user-focused support.
  • Implement and monitor security protocols across end-user devices to safeguard data and systems.
  • Collaborate with IT teams to ensure cohesive and integrated support services across the organization.
  • Lead change management efforts related to end-user support, facilitating smooth transitions and minimizing disruption.
  • Adhere to the defined escalation path for unresolved critical issues, ensuring timely resolution.
  • Manage the budget for end-user support services, ensuring cost-effective resource utilization and financial stewardship.

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