SignDesk - Business Analyst

4 weeks ago

Bengaluru, India Desk Nine Private Limited Full time

About Company:- SignDesk is a workflow automation and documentation product aimed at assisting businesses in digitizing and automating their documentation processes.- We call it paperless Nirvana SignDesk's products constitute an end-to-end documentation system designed to digitize and streamline paper-based processes.- Our product catalog currently includes a Video KYC onboarding solution leveraged with ML and AI techniques, a digital stamping & franking product for real-time online stamp duty payment, an eSign workflow solution offering both Aadhaar eSign & digital signatures, and an eMandate product to automate recurring payments through eNACH which also supports Aadhaar eSign-based mandates.Key Responsibilities:- Work closely with clients to gather, understand, and document requirements.- Translate client needs into business requirements and further into detailed Software Requirements Specifications (SRS) for developers and QA teams.- Prepare and maintain API documentation to facilitate smooth integration and development.- Collaborate with technical teams, business stakeholders, and client POCs to enhance product usability and reduce support dependencies.- Develop and maintain user guides, product documentation, and content for applications, emails, and SMS.- Standardize content and messaging across all product lines to ensure brand and communication consistency.- Collect and analyze usability feedback from clients, QA, and design teams to drive product improvements.- Revise and update documents proactively as new requirements or issues arise.- Collaborate with sales teams to identify upselling opportunities and contribute to revenue growth.- Aim to reduce client service requests to under 20%, focusing on improving product intuitiveness and customer satisfaction.- Conduct detailed business analyses to identify problems, opportunities, and strategic solutions.- Define and communicate business requirements effectively to all stakeholders.Required Skills & Qualifications:- Bachelor's or Master's degree in Business Administration, Information Technology, Computer Science, or a related field.- Experience as a Business Analyst, preferably in SaaS, Fintech, or workflow automation products.- Strong understanding of software documentation practices and SDLC processes.- Hands-on experience creating SRS, BRD, FRS, API documentation, and user manuals.- Ability to translate technical details into clear, actionable business insights.- Excellent communication, analytical, and problem-solving skills.- Proficiency in SQL, Postman, JIRA, or similar documentation tools.- Experience in collaborating with cross-functional teams (product, tech, QA, sales).- Strong understanding of client communication and stakeholder management (ref:iimjobs.com)

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