IT Admin

**JOB DESCRIPTION**

**Job Title**: IT Admin

**Location**: Bangalore

**Company Profile**

SignDesk is a workflow automation and documentation product aimed at assisting businesses in digitizing and automating their documentation processes. We call it paperless Nirvana

SignDesk’s products constitute an end-to-end documentation system designed to digitize and streamline paper-based processes. Our product catalog currently includes
- A Video KYC onboarding solution leveraged with ML and AI techniques.
- A digital stamping & franking product for real-time online stamp duty payment.
- An eSign workflow solution offering both Aadhaar eSign & digital signatures.
- An eMandate product to automate recurring payments through eNACH which also supports Aadhaar eSign-based mandates.
- A Smart contract lifecycle management via automated document creation, Online negotiation, paper-free execution & centralized storage

**About the Role**

As an IT Admin, you will play a crucial role in ensuring the smooth operation of our organization's IT systems. Your expertise will directly contribute to maintaining a productive and efficient work environment for our teams.

**Responsibilities**:

- Hands-on experience in configuring and troubleshooting FortiGate, Cisco firewalls and Switches.
- Configuring and troubleshooting VPN-related issues.
- Knowledge of Office 365.
- Experience working in a Linux-based environment.
- Strong understanding of Linux, Windows & MacOS operating systems.
- Troubleshooting OS issues.
- Knowledge of EPS (Endpoint security) and Biometric Access control.
- Proactively manage and maintain network and firewall systems.
- IT Asset Management and Tracking.
- Develop and implement project plans, risk assessments and contingency plans.
- Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.
- Define and document best practices and support procedures.
- Provide after-hours support for Infrastructure emergencies as well as occasional weekend maintenance.
- IT Asset Management and tracking documentation Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations.
- Facilitate new employee workstation setup.
- Facilitate IT support for any internal and Remote work employees.
- Documenting and Tracking of IT-related processes and workflows.
- Creates and maintains historical records by documenting hardware and software changes and revisions.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Ensure security and privacy of computer systems.
- Quickly arrange for hardware change in case of failure occurred in the System.
- Creating, changing and deleting user accounts according to the request raised.
- Coordinating with vendors to facilitate IT Asset purchases.
- Maintaining internal infrastructure requirements include laptops, desktop computers, routers, switches printers etc.
- Ensuring that laptop/desktop complies with established policies, standards, and configuration guidelines.
- Configuring and maintaining CCTV Surveillance.
- Maintaining Data Backup and Data Security.
- Configuring Access Points and monitoring/ blocking unauthorized internet access.
- Coordinating with the Finance team on payments and POs.

**Qualifications**
- Bachelor’s degree in computer science or information technology.
- Ability to work independently and collaboratively.
- Microsoft Certified Systems Administrator (MCSA) certification is a plus.
- Proven work experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Staying up to date with the latest developments and changes in the IT sector
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Do you have experience in Linux?

**Experience**:

- total work: 3 years (required)

Work Location: In person