(31/10/2025) Solution Consultant

4 days ago


Bengaluru India Melento Full time

Job Description Key Responsibilities - Determine the requirements of the clients. - Convert client requirements into business requirements. - Convert business requirements into software requirements specifications. This SRS should be a go-to document for developers and testers. - Prepare API documents. - Work with the technical team, business team, and client POCs to make products easier to use and thus need fewer instructions. - Prepare user guides for our products. - Provide application content/email content/SMS content, etc. - Standardise content across products. - Gather usability feedback from Clients, designers, QA, and other teams. - Revise/Update documents as new issues arise/new requirements or changes arise. - Understand customer requirements, and our product creates the right valuable solution for the customer. - Strongly collaborate and support the sales team in upselling. - Work towards achieving fewer than 20% of service requests from the clients. - Create a detailed business analysis, out problems, opportunities, and solutions for a business. - Define business requirements and report them back to stakeholders. About Company: SignDesk is a workflow automation and documentation product aimed at assisting businesses in digitizing and automating their documentation processes. We call it paperless Nirvana SignDesk's products constitute an end-to-end documentation system designed to digitize and streamline paper-based processes. Our product catalog currently includes a Video KYC onboarding solution leveraged with ML and AI techniques, a digital stamping & franking product for real-time online stamp duty payment, an eSign workflow solution offering both Aadhaar eSign & digital signatures, and an eMandate product to automate recurring payments through eNACH which also supports Aadhaar eSign-based mandates.



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