Customer Relationship Specialist
7 days ago
Location:Kerala (On-site / Hybrid)** Department:Customer Experience & Growth Reports To:Regional Sales / Marketing Head Compensation:₹15,000 – ₹25,000 per month +Performance Incentives Employment Type:Full-timeAbout Golden RayGolden Ray Renewable Energy LLP is Kerala’s fastest-growing solar EPC company, building a cleaner and brighter tomorrow through sustainable energy.We don’t just install solar systems — we createtrust, awareness, and lifelong customer relationships. OurCustomer Relationship Specialists (CRS)are the first touch point of this mission — managing CRM data, engaging through webinars and seminars, and ensuring every customer has a friction less solar journey.Your Core MissionTo drive customer engagement and conversion by combiningCRM excellence ,education-driven communication , andrelationship ownership— from first call to post-installation follow-up.Key Responsibilities1. CRM & Lead Management (Frappe CRM)Manage, update, and track all leads inFrappe CRMwith complete accuracy. Segment and tag customers by source, location, and project type. Coordinate with sales engineers to schedule appointments and follow-ups. Generate daily and weekly reports from CRM for performance tracking. UseZoho SheetsandGoogle Sheetsfor backup tracking and analytics.2. Webinars, Seminars & Awareness ProgramsPlan and hostonline webinars(Zoom / Google Meet) to educate customers about solar energy, subsidies, and financing options. Supportoffline seminarsin partnership with banks, associations, and community groups. Present solar success stories and build awareness at local community events. Ensure all attendees are captured as leads inFrappe CRMpost-event.3. Relationship Building & Customer CommunicationMaintain proactive follow-ups with leads and existing customers. Support customers with KSEB documentation, loan/subsidy assistance, and installation updates. Resolve customer concerns with empathy and coordinate with internal teams for solutions. Encourage satisfied customers to refer friends or join referral programs.4. Reporting & CoordinationPrepare daily call logs, lead reports, and event summaries inZoho / Google Workspace . Collaborate with the sales, service, and marketing teams for campaign follow-ups. Share weekly customer insights during review meetings.RequirementsGraduate (Preferred: BBA / MBA / BCom). 1–3 years of experience in customer-facing, inside sales, or CRM roles. Proficiency inFrappe CRM ,Zoho Workspace (Writer, Sheet, Mail) , andGoogle Workspace (Sheets, Docs, Drive) . Confident in usingZoom / Google Meetfor webinars. Fluent inMalayalam & English(mandatory). Bonus: Experience hosting community or bank seminars.⚙️Tools You’ll UseFrappe CRM(lead & customer lifecycle) Zoho Workspace(Writer, Sheet, Mail, Meeting) Google Workspace(Sheets, Docs, Drive, Meet) ChatGPTfor message templates, onboarding emails & reports WhatsApp Business / Exotel IVRfor lead communicationWhy Join Golden RayBe the face of Kerala’s clean energy revolution. Work withmodern CRM + AI-driven customer tools. Earn attractiveincentivesfor performance and customer satisfaction. Grow intoCustomer Success Lead / Territory Managerroles. Be part of a team that valuesownership, learning, and speed.How to Apply Email your resume tocareer@goldenray.co.inwith the subject line: “Application – CRS (CRM + Webinar) – [Your Name] – [Location]”
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