Customer Support Executive

4 weeks ago

Gurgaon, Haryana, India Paffy Full time

Position Overview: We are seeking a versatile and dedicated Customer Support Executive who will also handle computer operations and assist the General Manager in the day-to-day workings of the company. This role is vital in ensuring smooth customer interactions, efficient office operations, and supporting management with administrative tasks.

Responsibilities:

  1. Customer Support:
  2. Handle customer inquiries via phone, email, and chat, providing timely and accurate information about our products and services.
  3. Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
  4. Maintain detailed records of customer interactions, feedback, and resolutions.
  5. Assist customers with order tracking, returns, and exchanges.
  6. Provide product information, usage instructions, and troubleshooting assistance.
  7. Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
  8. Computer Operations:
  9. Perform data entry, manage databases, and maintain accurate records.
  10. Generate reports and compile data for various departments.
  11. Ensure all computer systems and software are functioning properly and troubleshoot any issues.
  12. Manage inventory databases and update product information as needed.
  13. General Manager Assistance:
  14. Assist the General Manager with administrative tasks and daily operations.
  15. Coordinate with other departments to facilitate smooth business operations.

Requirements:

  1. High school diploma or equivalent; a bachelor's degree is a plus.
  2. Proven experience in a customer support role or similar position.
  3. Excellent communication skills, both written and verbal, in English and Hindi.
  4. Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism.
  5. Proficiency in MS Office, especially MS Excel.
  6. Ability to work independently and as part of a team.
  7. Strong organizational skills and attention to detail.
  8. Technical proficiency with computer systems and software.
  9. A positive attitude and a passion for helping customers.

About Us: PAffy is a leading provider of high-quality, affordable home improvement products. Our diverse range includes wardrobe organizers, ladders, drying racks, ironing tables, mirror cabinets, shoe racks, and wardrobes. We partner with renowned brands like Amazon Basics, Solimo, and Asian Paints to bring innovative solutions to every household.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Schedule:

  1. Day shift

Education:

  1. Higher Secondary(12th Pass) (Preferred)

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