Customer Support Executive

2 days ago

Gurgaon, Haryana, India vFulfill Full time ₹ 6,00,000 - ₹ 8,00,000 per year
About Vfulfill :- vFulfill is an end-to-end COD Dropshipping Enablement Solution for online sellers
wherein they can dropship in India & US without having to source, stock or even deliver products to
their end customer. We have partnered with leading sourcing & logistics companies like FedEx,
BlueDart, Delhivery, Xpressbees across India & China. Hence, our partners never worry about
sourcing, shipping, cash collection or managing returns, and instead they focus on the things which
matter – like getting orders on their stores and growing their business to unimaginable heights.
For more information visit :- 

About the Position:

• Job Title : Order Confirmation Executive

• Domain Expertise: Operations

• Location: Splendor Spectrum One, 4th Floor, Sector 58, Gurugram, Haryana 122102

• Report to :This is an individual contributor role and position will report to Operations
Head.

• Working Days: 6 days (Monday- Saturday)

Job Summary:
The Order Confirmation Executive will be responsible for handling customer interactions, including order
verification, NDR follow-ups, lead-to-sale conversions, and abandoned cart recoveries. This role ensures
smooth communication between customers, partners (eCommerce store owners), and the operations
team to achieve conversion and retention targets.

Key Responsibilities:

• Order Verification: Verify and confirm customer orders to ensure accuracy before processing.

• Non-Delivery Report (NDR) Management: Follow up with customers and logistics teams to
resolve non-delivery issues.

• Lead-to-Sale Conversion: Convert potential leads into confirmed sales by engaging with
prospective customers.

• Abandoned Cart Recovery: Engage customers who have abandoned carts and recover sales
by providing product information and incentives.

• Customer Experience and Satisfaction: Deliver excellent customer service by addressing
inquiries efficiently and professionally.

RequirementsQualifications & Skills:

• Education: Bachelor's degree in any field.

• Experience: 3-5 years of experience in Sales or Customer Service.

Skills:

• Customer service and order management

• Strong communication and problem-solving skills

• Sales conversion and attention to detail

• Proficiency in CRM tools

• Interpersonal skills and time management

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