Customer Support Executive

4 weeks ago

Gurgaon, Haryana, India What's Up Wellness Full time

About Us

 WE'RE HERE TO BRING DELIGHT TO THE WORLD OF WELLNESS

What's Up Wellness is a fast-growing company working to bring simplicity and delight to the world of wellness. We see only upside in the opportunity to transform the category experience. Not only that, we believe you can't have happy without healthy. And isn't true happiness where it's at? So we've made it our personal mission to help people make healthy choices by making it easier than ever for them to get better nutrition into their daily lives. We're super passionate about the work that we do and we're on the hunt for a fellow self-starter to join our ambitious bunch.

We hope you'll indulge us as we toot our own horn a little. 

We got off to a fast start and have already been funded with some of the most amazing D2C disruptors in the country. As you can imagine we need more rock stars to help us continue the pace as we have high hopes for our future.

Website :

Instagram : @whatsupwellness.in

We at What's Up Wellness are looking for an enthusiastic individual to join our growing team as a Customer Support Executive who will consistently achieve elevated levels of customer satisfaction and excel in assuming complete accountability for ensuring our customers' delight.

Responsibilities.

  • Respond to customer queries in a timely and accurate way, via phone, email, chat.
  • Monitor customer complaints on social media and reach out to provide assistance.
  • Proficiency in using CRM software.
  • Ability to multi-task and prioritize tasks effectively.
  • Connecting with customers on calls as and when required.

Experience

  • 1-2 years experience as a Customer Support Specialist or similar CS role
  • Familiarity with Ecommerce industry is a plus.
  • Strong communication skills, including active listening and clear articulation.
  • Ability to solve problems, alleviate conflicts, and escalate tactfully.
  • Ability to multitask, manage time, and prioritize.
  • Ability to work individually and as a team member.
  • Handled 150 connected calls (AHT 50 sec) in a day.

Work from office

Location - Sohna Road, Gurgaon, sector 47

Shift - 10:00 AM to 7:00 PM

5.5 Days Working , Rotational Week Off

Drop in your resume at

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