Motadata - Technical Support Engineer - Ticketing System
1 week ago
Description :Position Title : Technical Support Engineer/Customer Experience Engineer.Experience : 3-5 Years.Location : Ahmedabad (WFO).About Motadata :Motadata is a renowned IT monitoring and management software company that has been transforming how businesses manage their ITOps since its inception.Our vision is to revolutionize the way organizations extract valuable insights from their IT networks.Bootstrapped since inception, Motadata has built up a formidable product suite comprising cutting-edge solutions, empowering enterprises to make informed decisions and optimize their IT infrastructure.As a market leader, we take pride in our ability to collect and analyze data from various sources, in any format, providing a unified view of IT monitoring data.We are customer-centric and continuously strive for excellence, enabling organizations to tackle complex IT challenges with ease.Follow us on LinkedIn and be part of an innovative team.Were looking for folks who want to join us in unlocking the true potential of IT together We at Motadata look forward to hiring talented Implementation Engineer.Position Overview :We are seeking a skilled and proactive Technical Support Engineer to join our team.The successful candidate will be responsible for providing technical support to customers, ensuring that issues are resolved efficiently through our ITSM ticket system while adhering to customer SLAs.This role requires a strong understanding of application technical support, as well as experience with Linux, networking, and virtual environments.Roles & Responsibilities :The list of role and responsibilities of the Technical Support Engineer are as follows (please note this is general indication of expectations, and not an exhaustive list of duties) :- Providing technical support to customers.- Customer issue resolution through ITSM, Ticket system.- Ensure Customer SLA are adhered.- Work with team and ensure healthy, progressive environment in team.- Ensure customer Satisfaction is achieved through defined Criteria.- Ensure proper RCA, Documents are prepared and maintained.Skills and Qualifications :- Experience in working with Application Technical Support.- Ability to quickly understand, analyze customer issue.- Experience working with Linux, Networking, Virtual Environment.- Good Verbal Communication skills.- Ability to analyze logs files, networking , database issues using Linux , Networking or Windows Commands.- Positive Attitude.Good to Have :- Redhat Administration Certification.- Database Administration Certification.- Microsoft Administration Certification.- Experience working with SLA and Escalations.- Experience working with Databases Relational, Time Series. (ref:hirist.tech)
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Technical Support Engineer
1 week ago
Ahmedabad, Gujarat, India Motadata Full time ₹ 4,00,000 - ₹ 8,00,000 per yearPosition Title: Technical Support Engineer/Customer Experience EngineerExperience: 3-5 YearsLocation: Ahmedabad (WFO)About MotadataMotadata is a renowned IT monitoring and management software company that has been transforming how businesses manage their ITOps since its inception. Our vision is to revolutionize the way organizations extract valuable insights...
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Technical Support Engineer
5 days ago
Ahmedabad, Gujarat, India Motadata Full time ₹ 5,00,000 - ₹ 15,00,000 per yearDescription : Position Title : Technical Support Engineer/Customer Experience Engineer. Experience : 3-5 Years. Location : Ahmedabad (WFO).About Motadata : Motadata is a renowned IT monitoring and management software company that has been transforming how businesses manage their ITOps since its inception. Our vision is to revolutionize the way...
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Motadata - Lead Implementation Engineer
4 weeks ago
Ahmedabad, India Motadata Full timeDescription : About Motadata :Motadata is a leading IT monitoring and management software company, dedicated to transforming how businesses manage their IT operations.Since inception, weve been committed to revolutionizing how organizations extract valuable insights from their IT networks.Our cutting-edge solutions enable enterprises to make informed...
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Ahmedabad, India Motadata Full timeAbout Motadata :Motadata builds cutting-edge enterprise software platforms in the domains of Unified Observability, AIOps, and IT Service Management (ITSM). Our solutions empower enterprises to monitor, analyze, and optimize their IT infrastructure with AI-driven insights. We are now looking for a skilled Technical Writer to create clear, precise, and...
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Ahmedabad, India Motadata Full timeJob Description About Motadata Motadata is a leading IT monitoring and management software company, dedicated to transforming how businesses manage their IT operations. Since inception, weve been committed to revolutionizing how organizations extract valuable insights from their IT networks. Our cutting-edge solutions enable enterprises to make informed...
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Motadata - Software Engineer - Java Technologies
2 weeks ago
Ahmedabad, India Motadata Full timeAbout MotadataMotadata is a renowned IT monitoring and management software company that has been transforming how businesses manage their ITOps since its inception. Our vision is to revolutionize the way organizations extract valuable insights from their IT networks. Bootstrapped since inception, Motadata has built up a formidable product suite comprising...
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Ahmedabad, India Motadata Full timeAbout Motadata :Motadata is a leading IT monitoring and management software company dedicated to transforming IT Operations (ITOps). Our mission is to help businesses extract valuable insights from their IT networks through a powerful suite of products built for scalability, performance, and innovation. We specialize in collecting and analyzing data across...
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Motadata - Government Account Manager
4 weeks ago
Ahmedabad, India Motadata Full timeAbout MotadataMotadata is a leading IT monitoring and management software company committed to transforming the way businesses manage their IT operations.Since inception, we have bootstrapped our journey and built a robust product suite that empowers enterprises to extract valuable insights, streamline IT infrastructure, and make informed business...
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Ahmedabad, India Motadata Full timeAbout Motadata :Motadata is a leading IT monitoring and management solutions provider, helping global enterprises transform how they manage IT operations. Our portfolio includes enterprise-grade ITSM, Networking, and AI-powered products designed to drive operational efficiency and innovation.Role Overview :We are seeking a dynamic Solution Engineer /...
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Motadata - Lead - Talent Acquisition
15 hours ago
Ahmedabad, India Motadata Full timeRole Overview:We are seeking an accomplished Talent Acquisition Lead to drive our end-to-end recruitment strategy and talent acquisition initiatives. This role is pivotal in attracting, engaging, and hiring top-tier technical and IT talent while strengthening Motadatas employer brand. The ideal candidate will have a proven track record in managing...
