Head of Insurance

4 weeks ago

Tirupati, India HCLTech Full time

Job Title: Head of Service Delivery – Insurance Business Location: Chennai (on-site)Department: Operations / Service DeliveryIdeal Candidate Profile:15+ years in Insurance Operations (UK/Ireland market preferred) or service delivery rolesProven experience in managing large teams and transitionsStrong understanding of insurance products, customer service, and regulatory frameworksExcellent communication, stakeholder management, and leadership skillsCertifications in Lean/Six Sigma preferred.Drive digital transformation initiatives to enhance member self-service capabilities, automate pension calculations, and streamline policy servicing workflows.Collaborate with client HR, payroll, and finance teams to ensure seamless integration of insurance and pension services with corporate systems.Implement controls and audit mechanisms to ensure accuracy in pension disbursements and life insurance claims.Manage end-to-end operations for Life and Pension services including policy issuance, premium administration, claims adjudication, and beneficiary servicing.Corporate Life and Pension Services DeliveryCoordinate with actuarial teams for valuation support, funding updates, and benefit modelling.Oversee benefit calculations, annuity processing, lump-sum payouts, and survivor benefits in accordance with plan rules and client agreements.Lead the configuration and onboarding of new pension schemes for large corporate clients, ensuring accurate setup of plan rules, eligibility criteria, and contribution structures.Pension Scheme Setup and Payout OperationsManage Corporate Pension scheme documentation, trust deeds, and regulatory filings in collaboration with legal and compliance teams.Ensure compliance with jurisdiction-specific pension regulations such as ERISA (US), TPR (UK), and other statutory requirements.Oversee the setup, administration, and governance of corporate pension schemes including Defined Benefit (DB), Defined Contribution (DC), and Hybrid plans.Corporate Pension Scheme Governance and Compliance

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